The Client Services Service Operations Excellence (Configuration) organization provides consultation, management, and maintenance of Visa’s product and service settings to support Visa client systems and services, ensuring seamless integration, efficient transaction processing, and compliance with industry standards.   We are seeking an Implementation Analyst to lead key initiatives within the Implementation Services Digitization team. This role involves managing non-routine configuration activities along with identifying and resolving issues of low to mid complexity.The ideal candidate will be a self-starter with project management experience, an analytical and strategic thinker with excellent communication skills and a strong interest in how products are activated, developed and delivered.  S/he will possess a unique combination of problem-solving ability, flexibility with rapid changes, intellectual curiosity, and attention to detail.Responsibilities:Manage multiple types of configuration requests in support of client and Visa initiatives.  Such as the addition of new system parameters to roll out a new service.  This involves the coordination and prioritization of resources and tasks based on committed deliverable dates.Review, research, and analyze each client configuration request (i.e. Client Information Questionnaire, Digital Enablement Form) in detail to ensure completeness and accuracy.  This includes highlighting discrepancies, inconsistences and incomplete information.Gain familiarity with digital payment technologies and the payments ecosystem, including platform expertise, market readiness, product features, and global nuancesEngage with multiple stakeholders to develop effective solutions that address user needsWork with partners to conduct user research and determine scope and business requirements for new product features and enhancementsCollaborate with cross-functional business, product, technology, client services, commercialization and other teams to design, build, and deliver best-in-class tools, both internally and externallyExecute existing internal and external communications and training strategies to simplify onboarding and drive engagementCollaborate with cross-functional internal Visa teams to define and execute a cohesive strategy related to a specific product or featureProvide consultation and guidance on clients’ requests and needs, which also includes discussion of processing implications and completing questionnaires.Provide problem resolution support for production and testing configuration changes.Build and enhance positive working relationships with Visa clients and internal stakeholders (i.e. Account Management, Project Management, & Testing).Assist in the development, management, and tracking of metrics and KPIs. Produce reports, perform analysis, and provide recommendations based on findings.Help update, manage, and track global configuration documents.Support cross-regional coordination and execution of projects and strategic initiatives.Represent customer system and operational requirements to internal Visa organizations.Provide training (and share knowledge) to internal and/or cross-functional teams and external clients, as applicable.Contribute to department processes and procedures.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.