Technical Operations Manager

Phone2Action is a venture-backed software company based in Rosslyn, VA. We build digital engagement tools that organizations use to engage people to participate in public policy campaigns. We envision a world in which anyone, from anywhere, can take action on any issue, from any device. Each year, millions of advocates use our market-leading suite of products to communicate with their elected officials and regulatory agencies. We are seeking a Technical Operations Manager to manage the solutions engineering team.

Reporting to the VP of Engineering we want someone who has a solid engineering and coding background, but also strong project management experience, leadership, and interpersonal skills.

WHO YOU ARE:

• A leader who enjoys mentoring, coaching and helping engineers achieve at high levels

• Highly organized and proficient in the use of project management tools and ticket systems such as Jira

• A leader with high level of intuition to make decisions quickly

• A leader who knows how to prioritize and keep work flows going

• Comfortable with complex but unstructured problems, a high degree of autonomy in a fast-paced environment and self-motivated

• Able to work efficiently in a fast-paced, startup environment

YOUR RESPONSIBILITIES

• Lead and manage the Solutions Engineering Team in charge of bug fixes, reports, automation, and general troubleshooting.

• Manage the team that handles integrations of Phone2Action with other technologies

• Identify scalable solutions for common problems

• Lead root cause analysis efforts, taking actions required for continuous improvement

• Lead automation efforts for common requests

QUALIFICATIONS

• Leadership experience and proven track record of success leading engineering teams

• Expertise in setting up monitoring dashboards, alerts, log management

• Familiarity with git/version control tools

• Ability to engage relevant stakeholders across functions to mitigate team impediments and keep all stakeholders updated

• Experience with configuration management and Infrastructure as Code solutions

• Managing infrastructure deployed in cloud platforms, including AWS

• Experience with modern HTML, CSS, JavaScript, PHP and MySQL.

• Strong written and verbal communication skills

• Familiarity with the backend of emailers (e.g.IP warming)

• Familiarity working with third-party systems via APIs (Salesforce, NationBuilder, MailChimp, or similar systems)

• Experience solving technical, operational, and organizational challenges

• Facilitate getting the work done without coercion, assigning, or dictating the work

• Ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy

Pluses:

• Experience using frameworks like Laravel, VueJS, React, etc.

• Advanced experience with PHP

• Unit testing – frameworks like Jest, Codeception, PHPUnit, etc

BENEFITS:

Some of our benefits include:

• PPO Health, dental and vision plan

• Up to 25 days paid time off

• 8 paid holidays

• 1 day paid time off for public service (volunteering for a local non-profit, working on a campaign, doing a service-trip in another country, etc.)

• Lyft for Work

• Up to 12 weeks parental leave, plus up an additional 1 month of remote work if needed

THE ENVIRONMENT:

• State of the art office space full of amenities

• Unlimited coffee and selected snacks

• Smart-casual dress code

• Endless company outings, happy hours, and more

• Executive coaching and performance management for personal and professional growth

• Constant opportunities to meet leaders in government and technology and advance your career

Phone2Action is an Equal Opportunity Employer