Vacancy caducado!
Phone2Action is a venture-backed software company based in Rosslyn, VA. We build digital engagement tools that organizations use to engage people to participate in public policy campaigns. We envision a world in which anyone, from anywhere, can take action on any issue, from any device. Each year, millions of advocates use our market-leading suite of products to communicate with their elected officials and regulatory agencies. We are seeking a Technical Operations Manager to manage the solutions engineering team.
Reporting to the VP of Engineering we want someone who has a solid engineering and coding background, but also strong project management experience, leadership, and interpersonal skills.
WHO YOU ARE:
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A leader who enjoys mentoring, coaching and helping engineers achieve at high levels
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Highly organized and proficient in the use of project management tools and ticket systems such as Jira
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A leader with high level of intuition to make decisions quickly
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A leader who knows how to prioritize and keep work flows going
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Comfortable with complex but unstructured problems, a high degree of autonomy in a fast-paced environment and self-motivated
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Able to work efficiently in a fast-paced, startup environment
YOUR RESPONSIBILITIES
- Lead and manage the Solutions Engineering Team in charge of bug fixes, reports, automation, and general troubleshooting.
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Manage the team that handles integrations of Phone2Action with other technologies
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Identify scalable solutions for common problems
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Lead root cause analysis efforts, taking actions required for continuous improvement
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Lead automation efforts for common requests
QUALIFICATIONS
- Leadership experience and proven track record of success leading engineering teams
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Expertise in setting up monitoring dashboards, alerts, log management
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Familiarity with git/version control tools
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Ability to engage relevant stakeholders across functions to mitigate team impediments and keep all stakeholders updated
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Experience with configuration management and Infrastructure as Code solutions
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Managing infrastructure deployed in cloud platforms, including AWS
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Experience with modern HTML, CSS, JavaScript, PHP and MySQL.
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Strong written and verbal communication skills
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Familiarity with the backend of emailers (e.g.IP warming)
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Familiarity working with third-party systems via APIs (Salesforce, NationBuilder, MailChimp, or similar systems)
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Experience solving technical, operational, and organizational challenges
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Facilitate getting the work done without coercion, assigning, or dictating the work
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Ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy
Pluses:
- Experience using frameworks like Laravel, VueJS, React, etc.
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Advanced experience with PHP
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Unit testing – frameworks like Jest, Codeception, PHPUnit, etc
BENEFITS:
Some of our benefits include:
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PPO Health, dental and vision plan
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Up to 25 days paid time off
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8 paid holidays
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1 day paid time off for public service (volunteering for a local non-profit, working on a campaign, doing a service-trip in another country, etc.)
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Lyft for Work
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Up to 12 weeks parental leave, plus up an additional 1 month of remote work if needed
THE ENVIRONMENT:
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State of the art office space full of amenities
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Unlimited coffee and selected snacks
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Smart-casual dress code
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Endless company outings, happy hours, and more
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Executive coaching and performance management for personal and professional growth
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Constant opportunities to meet leaders in government and technology and advance your career
Phone2Action is an Equal Opportunity Employer
Vacancy caducado!