DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Brick and Network Deployment - New Technology Integration (BaND - NTI) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers globally.You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.Key job responsibilities
Write effective project charters based on business requirements for medium to large scale projects.
Work with stakeholders (networking engineers/tech program managers/senior management, design engineers, operational deployment teams) to define requirements and processes.
Manage the dependencies and the interfaces between projects and negotiate trade-offs if needed.
Provide program progress reporting on a regular basis.
End to end responsibility for the program’s execution and success.
Manage multiple competing projects/programs simultaneously.
Develop and implement scalable, data-driven process improvement/automated solutions.
Keep the customer experience as the primary focus.
Meets/exceeds Amazon’s leadership principles requirements for this role.
About the teamThe New Technology Integration team is an innovation team that delivers the operational integration of new network infrastructure through working prototypes, first office applications, and repeatable operational workflows. We ensure global scale and emphasis is placed on reducing the human decision making in favor of automated processes for deployment. We showcase our extensive knowledge of operational integration and deliver innovative solutions that can be used by global partner teams. The NTI team is responsible for partnering with business, technology, design and networking teams to shape and define the long-term strategic vision for the operational integration and deployment of new network infrastructure into the AWS network.We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Herndon, VA, USA | Seattle, WA, USABasic Qualifications
3+ years of technical infrastructure management experience.
3+ years of experience managing projects in a Data Center or Networking environment
Fundamental understanding of Data Center IT Infrastructure.
Writes clear and detailed functional specifications.
Experience working with or managing technical portfolios, programs or projects.
Preferred Qualifications
Knowledge of best practices and emerging technologies, related to infrastructure. (i.e. network, data center, hardware, software)
Excellent written and verbal communication skills with demonstrated experience engaging at both the technical and executive levels.
Makes optimal tradeoffs between schedule, resources and scope, and applies advanced technical and business knowledge to address major risks, challenges and obstacles.
Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems.
Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment, adapts to change quickly.
Direct experience with the deployment of AWS network infrastructure.
Strong listening skills; demonstrated ability to ask effective questions.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $87,000/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.