Position: Telecommunication Engineer
Location: Arlington, VA - Hybrid
Long Term contract
  Job Description:
We are seeking a skilled Telecommunication Engineer with understanding of Microsoft solutions to join our dynamic team. The Telecom Engineer will work with a team to design, implement, and optimize Voice over Internet Protocol (VoIP) systems while leveraging advanced Microsoft technologies including Microsoft Teams. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work in a fast-paced, collaborative environment. Key Responsibilities:Consult the design, deployment, and support of VoIP systems, ensuring robust, scalable, and secure solutions.Support Configuration, management, and optimization of Microsoft-based UC platform Microsoft Teams Voice.Support Integration of VoIP systems with existing infrastructure, including Active Directory, Exchange, and Office 365.Analyze business requirements and develop technical solutions to meet organizational communication needs.Troubleshoot and resolve complex VoIP-related issues, ensuring minimal downtime and high service quality.Develop and maintain detailed documentation, including network diagrams, configuration files, and process workflows.Stay updated on VoIP and Microsoft technology trends, recommending innovative solutions to improve communication systems.Collaborate with cross-functional teams, including network, security, and IT operations, to ensure seamless integration and optimal performance.Perform capacity planning, monitoring, and performance tuning of VoIP systems.Train and mentor team members on VoIP and Microsoft technologies.
Required Education, Experience, & Skills
Required Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.Minimum 3 years of experience in Telecommunication or Information TechnologyExperience deploying new solutions in a large enterprise environment (5000-10,000 users)Understanding or ability to learn Microsoft Unified Communications platforms, including Microsoft Teams Voice and Skype for Business.Strong knowledge of Session Initiation Protocol (SIP), Real-time Transport Protocol (RTP), and QoS for VoIP applications.Proficiency in troubleshooting VoIP call quality and connectivity issues using tools like Wireshark and other packet analyzers.Solid understanding of networking principles, including VLANs, NAT, firewalls, and SBCs.Exceptional analytical and problem-solving skills.Strong verbal and written communication skills for technical and non-technical audiences.
Preferred Education, Experience, & SkillsPreferred Qualifications:Master's degree in a related field.Experience with hybrid cloud and on-premises VoIP environments.Knowledge of regulatory requirements, such as E911 compliance and VoIP security standards.Familiarity with PowerShell scripting for automation and configuration of Microsoft UC platforms.Certification(s) such as Microsoft Certified: Teams Voice Engineer Expert, CCNP Collaboration, or equivalent.Experience with call center or contact center solutions and integrations.Experience with enterprise-grade VoIP equipment, such as Cisco, Avaya, or similar systems.  Thanks,Afrah FaizaArthur Grand Technologies IncArthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)