Vacancy caducado!
Job Number: R0138316
Help Desk Engineer, MidKey Role:Provide in-depth support and lead problem solving and implementation efforts for specific software and hardware for enterprise law enforcement customers in support of mission critical applications. Work as part of a dynamic team to manage service offerings, provide troubleshooting experience, and document best practices. Manage tickets and update best practices for program content management. Work independently with some guidance; review or guide activities of junior employees.Basic Qualifications:- 4+ years of experience working in a professional environment
- Experience with providing IT customer support including software installation, hardware troubleshooting, and ticket management
- Ability to provide excellent interpersonal interactions with executive clients
- Top Secret clearance
- HS diploma or GED
- Bachelor's degree
Vacancy caducado!