YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as a General Manager at DCA Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year. WHY OTG? By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES Position Summary: The OTG General Manager at DCA Airport is the management leader in our OTG units; this position is responsible for all day-to-day restaurant and Cibo operations for multiple concepts and crewmember performance. This may include Front of the House/Back of the House staffing, development and training, food quality presentation, guest services, inventory management, merchandising, labor management, and the maintenance of all policies and procedures in the restaurants and Cibo Markets. Responsibilities:
Promotes an attitude of pride, cooperation, and success in the Unit
Accountable for the ordering process and overall unit budgets in the unit
Accountable for all cost and sales projections on a weekly basic
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Accountable for unit scheduling managers as well as crewmembers
Provides leadership to the managers and crewmembers in the Unit
Accountable for establishing and maintaining high standards for food quality and customer service
Directs the managers and crewmembers to achieve company standards
Administrates and follows-up management and crewmember training
Assigns and defines areas of responsibility for the managers, establishing and settling deadlines.
Directs the team toward achieving the Unit's financial goals
Maintains a positive work environment for both the management team and staff
Provides a workplace free from hazards, following all safety policies set forth by the company.
Accountable for leading the recruitment of FOH staff
Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency
Oversees CIBO Markets in assigned quadrants
Complete other tasks as assigned
QUALIFICATIONS AND REQUIREMENTS
Degree in hospitality or culinary field is preferred
Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
1 – 3 years of retail experience (convenience store) a plus
Proficient knowledge of P&L budgeting and forecasting
Strong culinary background and fine dining experience are a plus
Commitment to service of customers, crew, co-workers, and management
Demonstrated dependability, personal drive, and leadership, ability to lead by example
High level of integrity, work ethic, passion, and commitment to OTG values
Ability to train, delegate, coach, and aid in the development of crewmembers
Excellent verbal and written communication skills
Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
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