IT Analyst

We are seeking an IT Analyst who understands business goals processes and clearly translates them into IT requirements. With a focus on Device Management, this role is responsible for managing the device lifecycle refresh of company devices. The position requires a candidate to work closely with project managers, business key users and high-ranking stakeholders and focus on bridging the gap between business and technology, contributing to design solutions, especially on data integration, analytics and IT support, that will enhance the user experience. Additionally, providing knowledge, best practices, and technical leadership to users and internal teams to configure and use IT Solutions.RESPONSIBILITIESProvide T1/T2 End User and Deskside SupportProvide Asset ManagementProvide Device Lifecycle ManagementProvide O365 SupportWork alongside internal business counterparts to gather, define and review requirements, solution designs and user specificationsPerform ad hoc data analysis to remove roadblocks and keep operations running smoothlyClearly document business processes to generate and define requirements as an active participant in both discovery and development process.Partner with IT counterparts to create solutions to operation problems and support new tools and processesServe as a point of contact to our Managed IT Service Provider with regards to IT support questions by usersSome travel is required