Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).Job Summary:The IT Support Center - Seasonal Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into ticketing system, diagnosing and resolving technical problems, escalating when necessary, as well as other duties as assigned by the IT Team. Our agents are responsible for following all policies pertaining to information security. The Seasonal coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Leadership.Three and five month positions are available for this role.Job Specifications:
Expected Pay: $20.00 - $25.00 / hour
Shift & Schedule Availability: Full Time
Job Type: Remote, 3 and 5 Month Options
Essential Job Responsibilities:
Excellent questioning and analytical skills, detail-oriented and well organized
Effective Interpersonal Skills
Assertiveness and diplomacy with the ability to determine when each is necessary
Ability to work independently and as part of a team
Strong oral and written communication skills
Ability to work weekends and holidays when necessary
Positive, enthusiastic, and friendly
Solution-oriented with desire to learn new skills
Comfortable around technology
Ability to sit and stand for long periods of time
Other duties as assigned
Job Requirements:
Effective interpersonal skills
Ability to work independently and as part of a team
Strong Customer Service background
Communicate with diplomacy and tact
Assertiveness and diplomacy with the ability to determine when each is necessary
Excellent questioning and analytical skills
High level analysis and documentation abilities
At least 1 year of computer related experience
Ability to work weekends and holidays when necessary
At least 1-year of computer-related experience (required)
The expected Total Compensation for this role is $20.00 - $25.00. Individual compensation decisions are based on a variety of factors.Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 504932Reference Date: 09/06/2024Job Code Function: IT SupportJob Type: [[JobType]]