Job Title:Software QA AnalystJob DescriptionWe’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.Software QA AnalystLocations are:Tier 2– Texas, Pennsylvania, Georgia, Florida, Maryland, Michigan, Colorado, Minnesota, Wisconsin, Nevada, North Carolina, Maine, Rhode Island, Connecticut, New Hampshire, Idaho, Wyoming, South Carolina, Virgina, DelawareTier 3 – Utah, Ohio, Arizona, Nebraska, Missouri, Louisiana, New Mexico, Tennessee, Alabama, North Dakota, South Dakota, Montana, Kansas, Oklahoma, Mississippi, Arkansas, Iowa, Indiana, Kentucky, Vermont, West VirginiaThe Quality Assurance Analyst/Application Software Tester position is responsible for ensuring that products are measured against predetermined standards throughout the life cycle of the product development. The standards are defined by the product specs and established Business rules. The core initiatives of the position include development, execution and tracking of test IT plans and test scripts in conjunction with the system development plan, and the management of system rework. The position also includes automation testing of applications/products.Responsibilities:
Perform Quality Assurance testing of Salesforce applications(functional, business flows, Reports testing)
Ability to write and execute SQL scripts on Oracle database (or SQL Server database). Must have skill
Create/enhance test cases/scenarios incorporating all modules and deliverables for new product
Develop detailed test scripts encompassing all deliverables and modules defined in the product requirements
Team player, and ability to work with teams from different geo locations
Experience in testing SFDC, SFMC and EA modules in Salesforce
Hands on experience in automation testing using selenium or other automation tools. Should be able to script test cases using any language
Good exeperience on various frameworks - Linear Automation Framework, Modular Based Testing Framework, Library Architecture Testing Framework, Data-Driven Framework, Keyword-Driven Framework, Hybrid Testing Framework etc
Diligently follow Testing process guidelines for test execution, defect tracking and test sign-off
Develop and maintain appropriate metrics to monitor quality in the development process
Maintain and monitor project rework logs/defects to ensure identified issues are resolved prior to program launch. Lead the tracking, analysis and resolution of potential problems identified in the product
Perform audit inspections and review project documentation at points throughout the development life cycle of a project to ensure all deliverables, processes, business rules, assumptions, and change requests are addressed.
Assists in further defining IT quality process standards and recommended IT Quality Best Practices.
Monitor testing sign off points to ensure product is ready for launch
Build a comprehensive functional & regression suite to test the product features
Investigate, evaluate and recommend process improvements to system development deliverables and quality processes.
Work with Test Management/Product Management to develop and maintain reasonable quotes and time line estimates
Monitor & Maintain quality benchmarks for the product during testing
Familiarize with the various business practices for Product development. Suggest any improvements to the process already laid out
Establish and maintain good working relationships with all groups and team members involve in the product development
Help in User Acceptance Testing
Support Go-Live, after Go-Live testing, and regular maintenance testing to support the product
Qualifications:
Education/Knowledge: Bachelor of Arts or Bachelor of Science degree from a college or university (4 yr program) or Equivalent Experience
Minimum 4 years of Quality Assurance experience in Business Applications in a Product development setting required.
Hands on experience in testing web applications, report verification and validation etc.
Must have strong experience with backend testing and data validation on databases.
Hand on experience in automation testing using selnenium or other automation tools. Should be able to script using any language
Familiarity with Software Testing Life Cycle and Software Development Life Cycle methodology
Ability to use Relational Database concepts in Oracle/SQL Server database
Hands on experience in writing SQL scripts
#ConcentrixCatalystLocation:USA, TN, Work-at-HomeLanguage Requirements:Time Type:Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .