Program Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.I. Job SummaryThe primary objective is to ensure execution of the National Account program. The National Accounts Program Manager SBS is responsible for building a deep and lasting professional relationship with each client, as well as the internal WM network that supports the successful execution of waste management programs. The National Accounts Program Manager SBS is accountable for the quality of each client book of business while supporting the goals of the organization to grow and maintain existing clients.II. Essential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.Sales: Partner with the Strategic Account Manager (SAM) in the support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services such as compact monitorsAchieves a renewal rate of 90% of client contractsProposes outside of the box services that could prove profitableContract Management:Oversee contract complianceExecute CPI increases across all client book of business where contractually allowedAssist, execute and approve/reject 100% of customer monthly auditsParticipate in the launch of new clients, renewals and de-implementationEducate clients of local regulatory compliance trends and requirements (e.g., mandatory recycling)Review and approve client specific book of business (spec) changes within governance timelineCustomer Experience:Represent the brand with the highest integrityLead and collaborate with cross functions to ensure accounts receivable (A/R) are current to contract terms and do not exceed 9.9% of the total book of business A/R balance in 60> dayAct as a client resource to escalate and address operational level activities including billing, set-up and service requestsUse in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clientsActs as the liaison between WMSBS and our field organization to support our clientsOversee client projects including service optimization, audits, etc. (G&D or otherwise)Ensure we are meeting our service obligations by providing quality on-time client bills, reduce and eliminate stop services and missed pick-upsPrepare, host and actively participate in client forumsExecute client specific reporting and complete quarterly score cardsSupport the preparation of cost savings, recycling research and presentationsSet-up new client users and provide client training for the E-business portalBecome well versed with WMs integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, etc.)Articulate WMs sustainability initiatives including WMRA, TOMRA, Sustainability Services, OGG, etc.Perform site evaluationsMonitor news associated with local facilities to proactively address client requirementsIII. Supervisory ResponsibilitiesThe highest level of supervisory skills required in this job is the management of non-supervisory employees.IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.A. Education and ExperienceEducation: Bachelors Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).B. Certificates, Licenses, Registrations or Other RequirementsNone required.C. Other Knowledge, Skills or Abilities RequiredAbility to generate reports, general business correspondence, present information and respond to questions for managers, clients and the publicSignificant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systemsDemonstrate exceptional presentation skillsV. Work EnvironmentListed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Valid drivers licenses, reliable transportation carrying the required amount of insurance as outlined by the companyRequired to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;Required to exert physical effort in handling objects less than 30 pounds part of the work day;Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimesNormal setting for this job is an remote setting, but could require travel to field locations (up to 20%) The expected base pay range for this position across the U.S. is $78,500-$88,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.BenefitsAt Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.Equal Opportunity Employer: Minority/Female/Disability/Veteran