Job DescriptionWe’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.Job Description:Support Services team is looking for a Product Support Manager to oversee regional responsibilities for Oracle Health client support relationships. You will lead strategy and ownership of multiple client relationships with a high degree of variability, manage an organizational or regional span of internal associates, and provide oversight and guidance as needed. As a Product Support Manager, you will deliver recurring reviews of client support metrics to organizational or regional executive leadership, recommending impact strategies and Lead cross-functional collaboration with internal and external stakeholders to execute client vision, objectives, and strategy. You will manage complex client and associate matters, drive internal organizational initiatives, also lead, direct and review the team’s work to achieve operational or functional targets or objectives with significant contribution towards the achievement of immediate and short-term results for the team, department and organization.Qualifications
At least 5-7 years total combined related work experience and completed higher education, including:
At least 2 years healthcare information technology (HCIT) consulting, HCIT support, business operations and/or other client-facing or HCIT solution work experience
At least 5 years additional work experience directly related to the duties of the job and/or completed higher education
At least 2 years people management, matrix management, project management or other indirect leadership work experience
Experience with Cerner Millennium
Bachelor's degree or equivalent relevant work experience
Receipt of the appropriate government security clearance card applicable for your position
Due to the client contract you will be assigned, this position requires you to be a U.S. citizen
ResponsibilitiesPreferred Qualifications
Change Management process experience
At least 2 years people management, matrix management, project management or other indirect leadership work experience
Call Center Management experience/background
Client Support experience
Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. BS (or technical equivalent). In addition, 5 or more years of technical or professional experience in addition to one or more years of experience in a management or other leadership role (preferably in a support environment).About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer