Customer Service Representative
Champlain Dental Laboratory has an opening for a part-time, experienced Customer Service Representative who is knowledgeable in the field of Dentistry. We are looking for someone who is skilled at building strong customer relationships by providing outstanding customer service. The ideal candidate is someone with a highly developed sense of integrity and commitment to customer satisfaction.
Ideal position for a Dental Office personnel looking for a change to Dental Laboratory and wanting to have a new career!
This job has potential for full-time, benefits eligible, status with cross-training in other areas of the lab.
Responsibilities and Requirements
The Customer Service Representative will provide exceptional customer service to our clients through various activities including:
Courteous and professional communication with client office staff
Data entry utilizing dedicated laboratory software
Scheduling cases
Answer and screen incoming calls on multi-line phone system
Check voice mailbox and return client phone calls promptly
Research cases for clients and follow up as needed
Scheduling Custom Shades & Shade Room Prep
Abilities & Skills
Must have excellent telephone skills and be able to communicate effectively with clients
Ability to communicate clearly and professionally, both verbally and in writing
Possess strong analytical abilities involving scheduling
Passion for excellence with respect to treating and caring for customers and co-workers
Ability to handle complaints and unpleasant situations
Strong attention to detail and follow up
Possess excellent time management skills
Willingness to work occasional overtime when needed
Ability to read and comprehend Prescriptions to develop accurate Work Tickets
Highly developed sense of integrity and commitment to customer satisfaction
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Good vision and ability to routinely view computer screen throughout the day
Walk and stand up to 60 minutes routinely throughout the day
Sit continuously up to 60 minutes throughout the day
Stoop and reach routinely throughout the day
Move from standing to sitting and vice versa with ease
Lift up to 25 lbs
Able to wear protective eye wear, robe, gloves and mask
Experience
3 years customer service experience - preferred
1 years’ experience in Dental Laboratory or Dental office – preferred
Education
High School diploma or GED
Knowledge of dental terminology
Basic knowledge of computers and computer software systems
MS Office applications
Pay is commensurate with experience!