ABOUT THIS POSITION
The Food Service Director will lead a cross-functional team and manage a smaller higher education account’s food service program as well as some catering. This role will provide overall planning and direction within the location, achieve operations and financial goals, comply with all applicable regulations, maintain strong client relationships, manage staff, and ensure Genuine Foods continuously supports our communities in our dynamic environment.
ESSENTIAL RESPONSIBILITIES
Lead, manage, and inspire a diverse team of food service workers and cooks to ensure top-quality food and customer service is provided at each location.
Drive and develop self and team to build strong relationships with clients and achieve KPIs (profitability, safety, engagement, etc.).
Communicate with the leadership team and peers to share best practices, mitigate risks, champion diversity, and build community.
Support senior leadership in setting the Genuine cultural tone in the account, meet regularly with the team and partners to ensure full transparency, understanding, safety, and accountability.
Serve as the representative/brand ambassador of the Genuine Foods team at the location, attend client and community engagement events as needed.
Collaborate with the Sales, Human Resources, and Finance teams on sales proforma and proposal development; participate in the full sales and retention process; communicate any employee issues or staffing needs to HR.
Collaborate with partners to support account needs and solve problems by thinking through all angles and downstream impacts.
Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.
Champion development, performance evaluations, succession planning, and focus on building single- and multi-unit management skills; have a full understanding of all roles within operation; support the team with tools and systems.
Own financial results and P&L for districts in the account, and work with leadership to ensure accuracy in reporting, forecasting, and budgeting.
Perform all other duties as assigned
REQUIREMENTS
Minimum 2 years of progressive experience in hospitality, food service, or a similar environment.
Strong desire to learn and develop management skills.
Previous experience in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
Knowledge of growing a business, along with solid business and financial acumen or ability/desire to learn.
The ability to think quickly, analytically, strategically, and accurately.
Expert client relationship, influencing, presentation, listening, and communication (written and verbal) skills.
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
Demonstrates initiative, ownership, multitasking, prioritization, and organization skills.
Proficient in the use of Microsoft Suite and other computer skills.
WHY GENUINE FOODS?
Bonus Potential
Paid Time Off, Holiday Pay
Medical, Vision & Dental benefits
401K plan
GENUINE VALUES
TRUSTWORTHINESS: We operate by our commitment to integrity, reliability, and consistency. Our clients deserve our very best—every single time.
PERSONAL ACCOUNTABILITY: We are creative problem-solvers who own our results and can immediately identify solutions. We learn from our mistakes. No excuses.
PEOPLE FIRST: We are first-and-foremost a people-centered organization. It's the backbone of hospitality. Every person matters and every person is seen.
TRANSPARENCY: We are proud to offer openness and candor in every aspect of our business—from service standards to purchasing to financials. That’s what successful partnerships are based on.
Join our team and lead a dynamic food service program that makes a difference in the lives of students and the co