Key Auto Group is looking for an Service Advisor in South Burlington . Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization where you'd like to make a difference in and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry level positions. Key provides a full range of benefits including medical, dental, 401(k), paid time off, and more.
Responsibilities
Assist customers with service, repair and explanation of each service needed
Understand the advisor position and presenting maintenance menus to customers
Stay up to date on new products, features, accessories and attending product training as required
Assist the Parts department with any special-order parts
Continued training and oversee GM requirements
Ensuring all service employees are up to date with GM training and requirements
Understand the dispatching system
Manage open RO list with advisors
Work with Advisors to post and close all non-warranty repair orders in a timely manner
Maintain a continual communication flow with the Sales department and Recon
Maintain a positive dialog with customers to handle their questions and concerns to a satisfactory resolve
Qualifications
Prior service employment is beneficial, but we will train the right candidate
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
Benefits
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability/Flex/Life
Growth opportunities