Guest Experience Coordinator - Twin Farms

As a Forbes Five-Star Relais & Chteaux property, Twin Farms is dedicated to delivering unparalleled, highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property, ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique—your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.Key ResponsibilitiesGreet and welcome guests upon arrival with warmth, professionalism, and graceServe as a primary liaison between guests and all departments, ensuring timely and accurate communicationCoordinate check-in, in-room orientation, and on-property experiences tailored to each guest’s preferencesRespond promptly and thoughtfully to guest inquiries, requests, or concernsAssist with logistics such as transportation, luggage handling, and guest room readinessMaintain up-to-date knowledge of all Twin Farms offerings, services, and guest itinerariesSupport the team in ensuring all guests depart with a sense of delight and lasting connectionKnowledge, Skills & AbilitiesDemonstrates an unwavering commitment to guest privacy, service excellence, and attention to detailNaturally proactive, gracious under pressure, and skilled at balancing multiple prioritiesExceptional verbal and written communication; can adapt tone and approach to varied guest and team interactionsAbility to complete tasks thoroughly and independently, with reliable follow-throughComfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionallySound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfactionFamiliarity with basic vehicle operation and safe driving protocolsFlexible with scheduling, including early mornings, evenings, weekends, and holiday periods