IT Clinical Informatics Support Specialist

OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.The Clinical Informatics Support Specialist supports, communicates, and organizes implementations,optimization, system upgrades, new-user education, troubleshooting and general needs of end users within acare setting. Functions as a subject matter expert and liaison; developing and maintaining relationships withend users to ensure efficient use of clinical and business systems. Assist in evaluation and development ofcurrent and future state workflows. Works collaboratively to optimize training, curriculum, and outcomes.Must maintain relevant credentials.Responsibilitiesonsite 3 days a week and remote 2 days. M-F, normal business hours unless we have a go live to support. Supports and optimizes clinical information system capabilities to meet the organization's goals of qualitypatient care, operational efficiency, and regulatory compliance. Participates in workflow design and development; project implementation; documentation; and end usertraining. Understands and utilizes evidence-based practice in initial and ongoing EHR training and competency to endusers Contributes to training curricula, communication and change management for technology changes,upgrades, and downtimes to customers Responsible for problem solving, assessing processes and issues, and collaborating with other staff andphysicians to develop solutions resulting in efficient and functional workflows for end users of our softwareapplications. Participates in projects, meetings, and workshops. Gathers information from end users as needed. Escalatesappropriately. Prioritizes responsibilities and organizes workload to ensure that work is successfully completedwithin deadlines. Promotes the role of informatics and training by building relationships with customers, through positiveinteraction, problem identification and resolution Frequent travel (10%-50%) is required May be required to work after hours and variable shifts and weekends to meet client needsThe job summary and responsibilities listed above are designed to indicate the general nature of the work performedwithin this job. They are not designed to contain or be interpreted as a comprehensive inventory of all jobresponsibilities required of employees assigned to this job. Employees may be required to perform other duties asassigned.QualificationsRequired Education and Experience3 years' healthcare experienceUnderstanding of hospital, ambulatory, and post-acute care operations,interdepartmental processes, interactions, and workflows in the healthcare settingBasic proficiency with PC software applicationsExperience with process improvement and/or information systems within a clinicalsetting, preferredEpic experience, preferredTeam-oriented individual, demonstrates professional work and the ability to workwith minimal supervisionPreferred: Prior experience providing application support may be accepted in lieuof clinical background; and, clinical background is highly desired.Required Licensure and CertificationsHigh School Diploma/G.E.D. - RequiredAfter being hired, must successfully complete the Epic Credentialing process whichincludes a satisfactory presentation of a trial lesson to a panel, and passing of awritten proficiency exam with a minimum score of 85%Required Minimum Knowledge, Skills,Abilities and TrainingStrong communication and leadership skills with ability to work with a diversework force in all levels of the organization. Must be self-driven and able to workautonomously.Special skills preferred include:Strong problem-solving skills with a creative and open-minded approach.Ability to manage project tasks and timelinesStrong communication skills with ability to facilitate groups toward consensusAbility to organize priorities and tasks effectivelyProficiency in commonly used software programsAbility to effectively train others and simplify complex topicsPay Range$25.18 - $36.52 /hourWe are an equal opportunity/affirmative action employer.