Treatment Coordinator

At Heritage Dental Associates, we go above and beyond to create a welcoming and family-like atmosphere in which you can feel at ease, and we are committed to providing the highest quality of personalized dental care possible. Our goal is to help you and your family achieve and maintain healthy smiles for a lifetime. We have also received Utah’s Top Rated Local® Award because of our dedication to treating our patients like our family. When you visit our office, you can expect to be treated with respect, compassion and honesty. Our team will work one-on-one with you throughout your entire treatment to ensure that you understand your oral health and treatment options.Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit.Work Schedule: Monday - Thursday 8:30 AM - 5:00 PM & Friday 8:30 AM - 12 NoonKey Responsibilities: Build patient relationships and provide exceptional customer service by creating a calm and warming environment. Act as a liaison or case manager between the practice and the patient.  Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment  Collect payments and copays.  Monitor, schedule, and call patients to fill any Doctor or Hygiene openings. Ensure that patients with outstanding balances are informed of the practice’s financial policy.   Schedule new patients within two to four days of their initial call.  Ensure that all patient records are current and accurate.  Qualifications: Prior Treatment Coordinator / Treatment Planning experience required 1 - 2 years Prior working experience with Dentrix preferredBy joining our team, you will have: Health Benefits - Medical, Dental & VisionTime Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!)  401(k) Match Employee Assistance ProgramsAdditional Information:We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Working Environment & Physical Requirements  Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.