Are you a friendly and organized individual with a knack for making a great first impression? Do you thrive in a fast-paced environment and enjoy providing excellent customer service? Then this role might be perfect for you! In this role, you will be the welcoming face of our company, greeting visitors, answering phones, responding to emails and providing administrative support to keep our office running smoothly. You'll play a vital role in ensuring a positive experience for our clients and contributing to the overall success of our printing business.
Responsibilities:
Greet visitors warmly and professionally, directing them to the appropriate staff member.
Answer, screen, and transfer phone calls efficiently, using proper phone etiquette.
Distribute emails to appropriate departments (estimating/production etc.) and respond to clients in a professional and courteous manner.
Manage the reception area, ensuring it remains clean, presentable, and well-stocked with necessary supplies.
Coordinate appointments for signage installations, site estimates, client pick up and shipping of completed jobs.
Maintain office calendars and documents.
Assist with basic printing tasks like copying and scanning, blueprints, basic bindery, sending & receiving faxes etc.
Knowledge of printing terminology (a plus).
Maintain a positive and professional demeanor, representing the company in a friendly and helpful manner.
Receiving and processing payments via our payment portal.
Qualifications:
High school diploma or equivalent.
Minimum 1 year of receptionist or administrative experience.
Excellent communication, interpersonal, and organizational skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to prioritize multiple tasks and work effectively in a fast-paced team environment.
Strong attention to detail and accuracy.
Positive and professional attitude with a willingness to learn.
Able to lift a minimum of 50lbs if needed, and work well in a close-knit team environment.