Training & Content Development Specialist – Member Care

Essential Duties and ResponsibilitiesTraining Content Creation: Design, develop, and track engaging online training courses in collaboration with SMEs, leveraging best practices in instructional designCourse Development: Create and manage courses, learning paths, catalogs, custom pages and menus, reports, certifications, and curricula tailored to meet organizational needs.LMS Administration: Ensure the optimal performance of the LMS software, maximizing its effective and efficient utilization throughout the organization.System Updates and Integration: Collaborate with the LMS provider to stay current on system capabilities, updates, and features, assisting in the integration of new technologies within the LMS.Content Organization: Maintain a consistent and organized structure for training content within the LMS to facilitate easy access and navigation for users.Training: Facilitate training sessions and knowledge updates for the Member Care Team (Customer Support)globallyGovernance and Permissions: Oversee LMS governance, managing user permissions to ensure appropriate access and security protocols are maintained.Technical Issue Resolution: Work with the LMS software provider to troubleshoot and resolve any technical issues, ensuring minimal disruption to training operations.Quality Improvement: Identify opportunities for process enhancements and provide feedback aimed at improving the learner's experience within the LMS.Onboarding Support: Assist with the implementation and onboarding of the LMS for Member Care agents to our LMS content and services.Help Center support - developing, setting up, starring in, filming, editing, and publishing media files compatible with all kinds of social media channels, our help center website, YouTube, and other media platforms.