Primary ObjectiveServes our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order forecast. Identifies any discrepancies or contingencies with a purchase order that would prevent an order confirmation, assembles the resources and stakeholders necessary to resolve these issues, and ensures complete order success, maximizing the plant’s production efficiency and meeting/exceeding the customers’ expectation to deliver product on time and in full. Additionally, supports the business with pricing, contracts and quoting support.Essential Duties and Responsibilities
Receives all customer orders, acknowledges receipt of order to customer within 24 hours, and ultimately sends customer the shipment confirmation notice, and maintains customer contact on order status
Verifies received customer orders for accuracy and resolves any order discrepancies internally and/or with the customer. Engages with field-based sales personnel as necessary to ensure customer is aligned on expectations
Enters customer orders in the plant’s Enterprise Resource Planning (ERP) system and works closely with scheduling and purchasing colleagues to ensure orders and jobs are entered in a timely manner; may provide backup support to scheduling and purchasing as needed during absences.
Maintains regular contact with each named account and has primary responsibility in asking for orders against agreed-upon forecast, capturing forecast updates, and communicates any changes in price and terms, to customer
Interacts regularly with a cross-functional team–including engineering, operations, quality, field-based sales, finance, site management, and global counterparts throughout the company, building and fostering a healthy working environment based on teamwork
Works closely with the aforementioned cross-functional team to ensure the forecast file is always up-to-date, capturing incoming orders and planned development revenue to ensure the Daily Sales Report and weekly forecast submissions compiled by the corporate finance group, reflects the total business available to the plant
Participates in annual budgeting process to request and compile forecast from legacy customers to establish monthly order expectations to form the basis for annual sales budget
Compiles all information necessary, to write and present a Statement of Work (SOW) and quote for sustaining engineering projects to existing named customers. Supports quoting new component quotes, keeps salesforce.com up-to-date in this regard and uses the Chatter platform regularly to communicate account and opportunity-specific information internally
Part of working team to transition to new a ERP system in 2022, including transfer of commercial data contained in current ERP system
Performs various tasks in support of marketing, including lead management, samples, trade show support, and collateral handling as required
Supports the rapid handling of orders transacted under a logistics, or “3PL” arrangement, and supports expedite requests as presented by the customer, when practicable
Represents the commercial/business development function in Quality Management System reviews, and keeps relevant order handling work instructions and documentation up-to-date
Performs other duties as required and upholds Spectrum Plastics Group’s vision and core values.
Qualifications: Knowledge, Skills, Education and Experience
College degree preferred and a minimum of 3-5 years of customer service, account management or sales experience. (Manufacturing Experience Preferred).
Clear and concise communication skills via telephone, email and written correspondence.
Has knowledge of commonly-used concepts, practices, and procedures within the field of inside sales and account management
Ability to problem solve, identify errors and deficiencies, and perform research with general guidance
Ability to apply knowledge to their job function using pre-established guidelines and instructions
Accuracy, utmost attention to detail, thoroughness and commitment to excellence
Ability to work independently and with a minimum of direction, plan, and prioritize with efficiency
Proficient computer skills (MS Office, browser, Mac/Windows proficiency a strong plus)
Proficient in using Salesforce.com for order entry, quote management, reports and dashboards a strong plus
Ability to handle deadlines and expedited situations in an efficient and professional manner
Ability to comprehend and comply with company safety and quality standards
Ability to follow oral and written instructions
Working ConditionsA self-starter working under remote/minimal supervision. Requires light physical activity performing non-strenuous daily activities of a managerial nature. Requires periods sitting, using a computer, as well as periods of standing and walking on the stock room floor and attending meetings.NOTE: This job description is not intended to be an exhaustive list of all possible duties, responsibilities and or qualifications. Other duties, responsibilities and/or qualifications may be assigned to this position. Qualifications