Delivery Manager

DescriptionYou Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.The U.S. Consumer Services and Digital Technology (USCDT) team is accountable for implementing and supporting systems for U.S Consumer and Commercial Card businesses. We are seeking leaders with a strong technology background to join our team. You will lead the planning, directing, and coordinating large-scale strategic new product launches from definition through implementation.We are that rare employer you have been seeking - a financial services company with growth, funding, and a lively culture enriched with company wide values. We will put your skills to work as you help individuals and teams accelerate delivery and speed to market for our card products and services in a large-scale Agile environment.We have the opportunity to engage on pivotal initiatives that are core to the growth of American Express. Truly a pivotal experience!This position will be responsible for the following:

Drives program / cross platform / trains of trains product delivery demonstrating servant leadership coupled with technical expertise across domains and the corresponding business domain knowledge

Entire lifecycle from initiation to delivery:

Partners with LPM, Product and Engineering owners for early engagement and prioritization process.

Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners.

Cross Platform Integrated Release Planning and status reporting

E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.)

Partner in the Delivery, Solutioning and Refinement processes to ensure product readiness.

Ensures dependency alignment for the teams & trains across organization & external partners (where applicable)

Partners with Product Managers, Product Owners, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution (initiative and epic specific).

Ensures value is achieved by the program/technology product delivery on behalf of end users.

Assist with prioritization via experience regarding cross platform technology delivery and using methodologies such as economic decision making.

Collaborates with Delivery Managers (DMs), Release Train Engineers (RTEs) and TPMs to identify and coordinate cross-platforms dependencies

Create data-driven insights into the delivery and execution of the program through the use of relevant portfolio, program and team level metrics.

Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate.

Support and encourage innovation through continuous exploration.

Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery.

Identify and manage gaps, issues, risks, and opportunities across Agile teams and trains.

Track and measure capability and epic execution

Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate).

Technical Skills

Inform or co-develop architecture and process flows to ensure end to end technology product solutions

Understand the program’s technical platforms and applications

Execute solution technical alignment discussions . Bridges the gap between product teams

Leadership and Coaching

Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets

Live the Agile and SAFe Values & Principles

Encourage diversity of thought and demonstrate an open mindset.

Foster a culture of trust and leadership in others.

Champion a learning culture to drive continuous improvements and standardization.

Respectfully and purposefully challenge the status quo

Inspires collaboration and quality practices between system architects & Agile teams and product teams

Guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers e.g. Architectural Runway

Ensures compliance with SDLC standards across the program

Ensures data integrity for the program within the Agile Management tools

Influence without authority through effective change and leadership management.

Minimum QualificationsQualifications for this Position are as follows:

3 years of Scrum Master experience

7 years relevant Program and/or Project Management experience

Experience with design and coding across one or more platforms and languages is ideal

Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions

Current/active PMI-ACP, PMP, SPC or SA certification a plus

Additional Agile certifications a plus

BS or MS degree in computer science or equivalent working experience is preferred

QualificationsSalary Range: $110,000.00 to $190,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Job: TechnologyPrimary Location: US-Utah-SandyOther Locations: US-Arizona-Phoenix, US-New York-New YorkSchedule Full-timeReq ID: 24013375