About The Sorrel River Ranch Experience
Sorrel River Ranch aspires to welcome guests and staff into a progressive, authentic community that shares the common passion of living life to its fullest. We’re driven to develop and foster a one-of-a-kind ranch resort experience offering the best quality locally grown food, most unforgettable and enjoyable adventure pursuits, genuine relaxation that restores the mind and body, unique opportunities for bonding with loved ones, and a wealth of experiential education programming with the goal of expanding our collective awareness, understanding, and appreciation of the incredible world we all share.
POSITION OVERVIEW:
Provide anticipatory service of the highest standard to all guests and superior wellness treatments. Be available to assist and serve guests in the Spa. Embody the Sorrel River Ranch standard by exceeding guest expectations in all areas of service. Work tirelessly to execute the Sorrel River Ranch mission through supporting the Sorrel River Ranch operations team and stepping up to complete all tasks that need to be done.
POSITION RESPONSIBILITIES:
Embrace all The Sorrel River Ranch standards and values both within the workplace as well as when out in the community.
Provide The Sorrel River Ranch Experience guests with esthetic services.
Provide the highest standard of massage, health and hygiene to The Sorrel River Ranch clients.
Maintain the Sorrel River Ranch standards throughout the spa.
Maintain a clean, safe and well-organized spa environment through consistent monitoring of the entire Spa.
Make sure the Spa is always guest-facing.
Supervise the spa act as a role model on the team, demonstrating the high standards of guest service and treatment protocol.
Ensure knowledge of all spa services, products and treatments so that you can train and work alongside other spa therapists.
Ensure the spa team is aware of, and complying with, all company health and safety procedures, as well as general company rules and regulations.
Motivate the spa team and ensure they have the confidence and skill set to reflect the standards and values of the company.
Conduct daily checks throughout the whole spa to ensure it's clean, tidy and well stocked with products and provisions.
Assist management in the ordering of spa products, supplies and equipment.
Learn to follow standard operating procedures to consistently deliver the Sorrel River Ranch wellness product.
Actively communicate and help implement necessary changes and updates that need to be made to SOPs, inventory lists, daily duties, etc.
Keep stock of retail products in the Spa.
Help manage back-of-the-house inventory through tracking, organization, ordering and restocking of the spa.
Responsible for the utility room and the snack bar in the spa – manage all linen and towels and make sure both rooms are stocked appropriately.
Help manage and maintain the interior and exterior of the Spa and elsewhere when needed. This will include cleaning, snow removal, general maintenance, landscaping, upkeep of all equipment, and attention to decor. Actively work to recognize what maintenance needs to be completed and communicate to the appropriate team members.
Work with management to make sure all equipment in the spa is up to par and functioning properly.
Conduct testing and checks on all spa equipment and amenities such as sauna, steam, isopods, etc. and notify maintenance staff of any maintenance issues.
Assist housekeeping department with evening room turndown when necessary
Assist and support lodge staff as much as needed.
Operate and fully understand in-house technology systems such as Pixer or MindBody systems and embrace new technologies when necessary.
EDUCATION/ EXPERIENCE/OTHER REQUIREMENTS:
High school diploma or GED
Active Utah Massage Therapist license is a must
Minimum of 2 years of massage therapist experience
Additional specialized wellness skills
Ability to work in a fast-paced, dynamic environment; be a team player
Ability to roll with changes and needs of a quickly growing and expanding company
Excellent language skills, both written and verbal
High ethical standards
Willing to work specifically to meet guest needs – early mornings and late evenings if need be
Previous experience in hospitality/guest-facing environments.
PHYSICAL DEMANDS/ ABILITY TO:
Lift 50+ pounds.
Perform 4-6 massages a day
Bend, stoop, kneel, and reach with hands and arms
Express and exchange ideas by means of the spoken word accurately, loudly and quickly
Perceive the nature of sounds at a normal speaking level and make fine discrimination in sound
Visual acuity to determine accuracy, neatness, and thoroughness of the work assigned
Withstand a moderate noise level