Job Description
Position Summary
The Hospitality Coordinator role reports directly to the High West Events Manager with a dotted line to the Sr. Manager of Internal Hospitality and is responsible for facilitating all internal CBI, industry VIP and other hospitality visit requests. The goal is to provide epic High West experiences to all clients by providing unforgettable hospitality experiences that highlight the best of our brand. High West’s mission “to make delicious whiskey, to share our love of whiskey with our customers, and to celebrate our home, The West” and vision to “be known worldwide as a top tier Whiskey maker with the best visitor experience in the industry” will guide the activities of this role.
Responsibilities
Drive all aspects of internal hospitality: collaborating with key partners for coordination and execution
Manage internal hospitality visits and requests at all venues:
Respond to initial requests within 6 business hours
Enter all inquiry information
Request additional information
Send venue packets and provide information on experiences available at each venue
Provide customized hospitality offering for requests
Maintain monthly visit report and upcoming visits reports
Work with Event Sales Reps to coordinate larger group events
Assist Sales and Marketing with VIPs and media reservations
Work closely with Saloon, Refectory and The Nelson Cottage management to clearly communicate visit needs, billing notes, etc.
Assist in driving increased revenue at each location through event bookings
Provide gift options, heightened trade relations tours and experiences
Implement process for trade visits to sign up for the High West Whiskey Club
BEO process & visit coordination
Coordinate all final details with client to create Banquet Event Order
Assist in coordinating with venue managers, staffing managers and finance to ensure staff has all updated information
Coordinate specialty requests such as gift drop-offs and ‘meet & greets’ for groups
Onsite event host and lead as needed
Assist in coordinating High West promotional events
Support in weekly BEO meetings: Meeting efficiency and improve informing up and cross functions
Qualifications
Minimum one year experience in event coordination and the hospitality industry
Passion for hospitality and events with a willingness to do what is needed to produce the best experience for our guests
Strong interpersonal and excellent communication skills required
Verbal, written, listening and presentation
Ability to take direction and work with existing guidelines and processes
Ability to work with a diverse set of team members
Ability to communicate clearly and effectively with a diverse set of clients
Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, e-mail, restaurant reservation, POS and event management software
Demonstrate a high level of follow through and ability to meet multiple deadlines
Strong organizational and time management skills
Dedication to providing excellent customer service
Willingness to work a flexible schedule, including days, evening, weekends and holidays
Additional criteria
Exhibits core competencies
Be Agile
Collaborate and be inclusive
Communicate effectively
Develop self & others
Drive results
Portrays High West core values
Example: Honest, fun, unpretentious, welcoming
Physical Requirements/Work Environment
Physical Requirements:The employee frequently is required to sit or stand for long periods of time. The employee is occasionally required to lift and/or move objects up to 25 pounds. Frequent walking, including going up and down stairs and bending are required.
Work Environment:Working conditions at an event may require the employee to be outside for extended periods of time and/or occasionally in a kitchen with slippery floors. Irregular shifts, nights, weekends, and long hours may be required, particularly when working an event.
Position requires employee to work standard Monday – Friday shifts and support weekend and evening events as needed. Position requires five days on property with ability to work from home if business permits.
Travel Required: None
Location
Wanship, Utah
Additional Locations
Job Type Full time
Job Area Hospitality & Retail
The salary range for this role is:
$20.67 - $29.14
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).
Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.