OverviewAs a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AAProvides assistance and information to incoming patients, visitors and staff to facilitate their entrance to and exit from the hospital. Provides valet parking services for hospital patients and visitors, assists with traffic control in hospital parking areas, and maintains accurate documentation regarding valet parked vehicles. The position has no responsibility for providing patient care.Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.Responsibilities
Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
Assists patients with mobility challenges to and from appointments through the use of wheelchair assistance or golf cart escorts.
Updates wayfinding signage and assists patients with directions to and from clinic visits.
Assists patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation.
Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
Coordinates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
Directs self-parking visitors into open stalls during times of high volume.
Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
Uses the Customer Service shuttle or golf cart to transfer patients to and from other health sciences buildings.
Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency
Knowledge / Skills / Abilities
Ability to display active listening and verbalize empathy.
Ability to quickly learn new procedures and processes.
Able to prioritize and multi-task in a fast paced environment.
Ability to develop relationships with patients, guests and coworkers.
Have knowledge of HIPAA regulations to ensure patient information is guarded and respected.
Ability to drive a manual transmission vehicle.
QualificationsQualifications Required
Current, valid state issued driver's license at time of hire with no moving violations in the preceding two years (some exceptions may apply).
Qualifications (Preferred)Preferred
Ability to drive a manual transmission vehicle.
Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.
This position involves intermediate working conditions in a healthcare setting that may exert up to 100 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects. This position may stand for sustained periods of time and/or walk for long distances moving from one area to another. This position is subject to outside environmental conditions.
Physical RequirementsCarrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, WalkingMulti-lingual Candidates WelcomedTo inquire about this posting, email: [email protected] StatementUniversity of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/Online reports may be submitted atoeo.utah.edu/The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.Requisition Number 70385
Reg/Temp Regular
Employment Type Full-Time
Shift Evening
Work Schedule Mon-Fri
Clinical/Non-Clinical Status Non-Clinical
Location Name Craig H. Neilsen Rehabilitation Hospital
Workplace Set Up On-site
City Salt Lake City
State UT
Department UUH CST 16K VALET SRVCS
Category Customer Service
Workplace Set Up On-site