At Extra Space Storage, what matters to you, matters to us! Join a company that cares about you.It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with the largest self-storage company in the world and find out why so many of our employees recommend us as a great place to work.The Sr Network Administrator will provide advanced support and management for enterprise systems, and field endpoint devices by installing, configuring, delivering, troubleshooting, and maintaining systems and software. They will monitor, performance, and operational issues for a verity of network, computer systems and end user devices to ensure performance meets company and user requirements. They will also work with other network professionals on projects, cyber security measures, install hardware or software and troubleshoot problems. This position is directly supervised in several aspects of work. Primary Responsibilities:
Resolveadvanced servicedesk tickets according to SLA
Accurately document customer interactions and incident resolutions in a service desk ticketing system
Configure, deploy, maintain, and troubleshoot, applications, computer systems, peripherals and other IT systems including but not limited toserver operating systems, enterprise applications, firewalls, switch, router, WAPS and telecommunications equipment
Manage Active Directory user accounts and groups. Maintain, Audit and update Active Directory - Including Cloud/Office 365 access for multiple services, groups, users, permissions
Trainsusers, as well as troubleshoot, analyze and resolves Audio-Visual equipment issues
Maintain inventory and perform audits of installed software, Hardware and, manage software licensing
Create documentation, training material,presentations and mentor teams on procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Participate in IT projectsby having an assigned role in team projects withdirection and guidance
Be a subject matter expert in 6-8specific core technology areas (SCCM, Intune, Meraki, Active Directory, Azure AD, PowerShell, Python, Windows server, VMware)
Job Specifications
Expert technical experience with Windows operating systems, computer hardware and windows server operating systems
Excellent customer service, communication,presentationand written skills
Comfortable working with all levels of employees from interns to C level executives
Eagerness to learn, stay current, and adapt tonew technologies and changes
Enthusiastic and positive attitude
Flexibility to work assigned shift which can include Saturday’s and Sundays as shift demands
Highly organized and detail-orientedin managing assigned service desk tickets and project tasks with follow thru to resolution
A Key contributor to Department andteams goals, KPI’s and OKR’s
Education and Experience
High school diploma or GEDrequired, Associates or Bachelor’s degree preferred
6 or more yearsof large enterprise network administration work-related experience and ora combination of work, educational experience,and skills that align with the competency profile for this position
At least 4years of expert experience with windows server operating systems,VMware, Activedirectory,Azure AD, and enterprise hardware
5 years of expertlevel experience with Firewalls, VPN, switches,routers, networking troubleshooting and configuration, (Cisco, Meraki, preferred) in a large enterprise network with at least 100’s of sites/locations
Expert level experience with VOIP and telecoms troubleshooting, and configuration required (RingCentral or Cisco preferred)
Advanced level of experience withDVR and Camera systems
4years or more of expert level experience with large multi-site (3000+ endpoint devices)enterprise desktop managementsolutions experience requiredwith tools such as Microsoft Endpoint configuration manager, SCCM/ISTM or equivalent enterprise desktopmanagementtool (SCCM, Microsoft endpoint manager, Intune,Meraki MDM, preferred), familiar with SCCm/Intune comanagement.
Certified in one or more of the following: MCSA, Cisco CCNA, PMP, or equivalent advanced certifications based on current technologies
Advanced to expert level of scripting with PowerShell and Python experience required
Experience managing IOT devices at scale
We pride ourselves on hiring top talent and provide the following benefits and more:
Well defined career paths
Great work/life balance and hybrid work schedule
Medical, dental, and vision benefits
Health Savings Account (HSA) or Flexible Spending (FSA)
Company paid Life, AD&D, and Short- & Long-Term Disability
401K with company match after 90 days of service
Holiday pay and paid time off
Extensive wellness program and various employee discount programs
Personal health advocate
On-site fitness center
Free soda, coffee, and snacks all day every day and much, much more!
#LI-HybridIf you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Extra Space Storage is the second largest operator of self-storage facilities in the U.S. Since we were founded in 1977, we’ve taken the storage industry by storm. In 2015 alone we added 1.6 Billion dollars in new acquisitions to our already large property portfolio.The cornerstone of Extra Space Storage is successful partnerships with our stakeholders, partners, investors and customers. Our goals are driven by an impassioned, dedicated workforce that thrives in the innovation driven corporate environment. We are the best, at getting better!Our Team Makes Us EXTRAordinaryKnowledge is power and experience is valuable. This is why we strive to attract the best candidates for every position at Extra Space Storage. Every position is valuable to our success from our executive management team, corporate employees, on-site managers and call center team.Offering a Career Path Paved with Innovation and SatisfactionAttracting the best candidates in any field requires a commitment to job satisfaction. At Extra Space Storage, job satisfaction is high, this is why we have one of the best retention rates in the business. We know that our success depends on our team loving their jobs!An Extra Space employee is number one valued and knows they are invaluable to the team, customer and company. Second they are passionate enjoying a challenging and rewarding career path armed with the tools they need to succeed. Add a fun work culture and spectacular offices makes Extra Space a pretty amazing place to work.