R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.As our Service Delivery Excellence Manager will work closely with enterprise operations in scheduling, financial clearance, pre-registration, financial counseling, and customer service. Every day you will provide excellent communication, problem-solving skills, and the ability to collaborate across internal teams, including operations, product teams, and customer partners, to drive key initiatives and instill confidence in our clients.Key Responsibilities:
Collaboration: Work closely with enterprise operations teams to ensure key consumer impacting metrics are being monitored and improved upon.
Communication: Maintain clear and effective communication channels with internal teams and external partners.
Problem-Solving: Identify and resolve escalations promptly to ensure operational excellence. Identify solutions to mitigate future escalations if trends are consistent.
Initiative Management: Lead key initiatives aimed at improving service delivery and client confidence.
Cross-Functional Collaboration: Collaborate with operations, product teams, and customer partners to drive improvements and achieve organizational goals.
Reporting: Develop and present reports on consumer experience performance, identifying areas for improvement.
Qualifications:
Proven experience in service delivery, operations management, or a similar role.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Ability to work collaboratively across multiple teams.
Experience in the healthcare industry is preferred.
Proficiency in using relevant software and tools.
For this US-based position, the base pay range is $64,657.00 - $80,821.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”