At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.Edge Value ManagerWhy We Have This RoleThe Edge Value Manager is at the heart of the Edge delivery business. We help customers unlock the most value from our data products and bespoke market research services. We understand their goals and, as trusted advisors, help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful, caring, and scrappy individuals to help our customers realize long term value and impact Edge customer retention and expansion.How You’ll Find SuccessEdge Value Managers ensure that Edge fulfills its brand promise to customers of delivering impactful insights. If you couple that customer obsession with a growth and expansion mindset, you will effectively help renew the Edge customer base and proactively recommend solutions to uphold their business objectives. Additionally, you will do the following:
Focus on delivering value and impact to the customer
Continuously stay up to date on new Edge data and services offerings
Have a deep understanding of the market research landscape and trends
Work collaboratively with Edge sales and delivery teams
Maintain a growth mindset that is focused on personal development
How You’ll Grow
Deepen your expertise in research methodologies and tools while staying informed about industry trends to provide valuable guidance and innovative solutions for customers
Enhance your analytical thinking and strategic planning by tackling research challenges, including the implementation of Edge’s new solutions
Develop personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
Contribute to the growth and renewal of the Edge customer base, focusing on strategies that maximize customer satisfaction and loyalty for sustained engagement
Collaborate cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success
Things You’ll Do
Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings and retainer studies
Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
What We’re Looking For On Your Resume
Bachelor’s degree with 3-5 years of experience in Market Research or experience in management consulting, CX, CS or technical account management role
Track record of success in building customer relationships at multiple levels of a clients’ organization
Proven experience leveraging industry best practices, program operationalization, insight driven suggestions to mature customer facing programs
Strong communication skills including written, analytical, presentation and verbal (English- Must, Foreign Languages- Plus) with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
Passion for solving customer challenges coupled with a commitment to customer experience and satisfaction
Ability to properly explain technical tasks or methodologies to non-technical stakeholders
Ability to multi-task and manage multiple engagements/initiatives simultaneously
Willingness to travel (as your customer requires, up to 10%)
What You Should Know About This Team
You’ll discover that collaboration is a deeply ingrained tenet found at the heart of the Edge Team. Your teammates and cross-functional partners will be your largest asset as you work together to maximize outcomes for our customers
This team is held to a high standard of excellence in communication, organization, professionalism, and execution
Culture is crucial for us; we want you to be in a place where you enjoy your day to day and thrive against the challenges that come with it. Proactiveness and willingness to learn are a must. You will find that empathy and kindness are our “secret-sauce” for a high-performing team
Our Team’s Favorite Perks and Benefits
Monthly wellness bonus: every quarter you will receive $300 or $1,200 annually to use on a wide variety of wellness benefits (e.g., monthly gym pass, athletic clothing, massages)
20 paid days off excluding holiday closures (15 PTO, 5 personal days)
401k match program and medical benefits (e.g., healthcare, vision, dental, parental leave)
Qualtrics Experience Bonus: $1,800 for an experience of your choosing (eligible after one year of employment)
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) ,Equal Opportunity Employment (https://www.eeoc.gov/poster) ,Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.