PS Outpatient Svcs. Specialist

DetailsOpen Date 12/19/2023Requisition Number PRN14427NJob Title PS Outpatient Svcs. SpecialistWorking Title PS Outpatient Svcs. SpecialistJob Grade UGRFLSA Code NonexemptPatient Sensitive Job Code? YesType Non Benefited Staff / StudentTemporary? NoStandard Hours per Week 8Full Time or Part Time? Part TimeShift DayWork Schedule SummaryIs this a work study job? NoVP Area U of U Health - AcademicsDepartment 00199 - Communication Sci & DisordersLocation OtherCity Price, UTType of Recruitment External PostingPay Rate RangeClose DateJob SummaryThe technician will work directly with our audiologists to provide hearing aid care to persons residing in Price and the surrounding areas in South Central Utah. The patients have all received hearing aids through the Miners Plan. Duties will include greeting patients and checking them in for the appointment, managing the remote-site telehealth equipment (computer, video-otoscope, hearing aid supplies), sending hearing aids in for repair, using a video-otoscope, supply inventory, connecting the hearing aids to the programming software, and cleaning and troubleshooting of hearing aids. Training will be provided by the University of Utah Speech Language Hearing Clinic.The technician will be required to complete annual University trainings as assigned by Human Resources to meet university standards. These trainings are completed online.ResponsibilitiesEssential Functions Greets and directs patients to theircorrect destinations both in person andover the phone. Anticipates the needsof the patients and guests thenresponds in an accurate and timelymanner. May be required to utilize, troubleshoot,and assist patients and family with acheck-in kiosk. Schedules patient appointments andcontacts patients for rescheduling,missed appointments and appointmentreminders. Completes patient admission andregistration process by reviewingaccounts and other compliance-relateddocuments for completeness andaccuracy. Obtains and documentsmissing information required forregistration. Verifies patient benefits and eligibility,when needed. Collects all necessaryco-pays, deductibles, and co-insurance, as needed. Responds toquestions regarding accounts status,payment arrangements, and concerns. Resolves billing or charge disputes orforwards problem accounts to theappropriate individual for resolution. Reconciles cash against daily chargeand cash reports. Monitors patient flow, adjustsworkflows, and notifies the clinical staffof any pertinent information andchanges. Acts as a liaison between patients,guests, back office staff and providers. Assists patients with automatedmedical record access, as needed. Manages inventory and maintenance.May be required to drive patients fromthe hospital to designated locations.Performs other duties, as required.Problem Solving Demonstrated potential ability toperform the essential functions of thejob as outlined above. Ability to maintain a professionaldemeanor in stressful or difficultsituations. Ability to provide care appropriate to thepatient demographic served. Ability to display active listening andverbalize empathy while developingrelationships with patients, guests andcoworkers. Ability to communicate with patients ina confidential, professional mannerusing tact and diplomacy. Ability to assess data regarding thepatient’s status and provide care, asdetailed in the department’s policies andprocedures manual. Demonstrated excellentcommunication, interpersonal,organizational and follow-through skills. Ability to be highly motivated and payattention to detail with a passion toprovide excellent customer service in afast paced environment. Ability to work efficiently andindependently. Demonstrated computer skills and anability and willingness to learn newapplications and software, proceduresand processes. Ability to assimilate data from varioussources. Demonstrated knowledge of HIPAAregulations to ensure that patientinformation is guarded and respected. Ability to navigate a facility with multipleproviders and services.Minimum Qualifications One year of office experience, customerservice experience, or equivalency (one year of education can be substituted for two years of related work experience). Current, valid Utah driver’s license attime of hire may be required in someareas.This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.PreferencesSpecial Instructions SummaryAdditional InformationThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.This position may require the successful completion of a criminal background check and/or drug screen.The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.eduhttps://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.