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About Us Kenect is based in the “Silicon Slopes” of Utah. Our goal is to Kenect businesses with consumers through our state-of-the-art business texting platform. We work very hard to make text messaging the primary communication tool for any business across the U.S. and Canada. Texting is the way the consumer wants to do business. It's time for businesses to embrace that trend and stop the constant game of voicemails, phone tag, and making customers wait on hold. About The Role As the Manager of the Enterprise Customer Success Team, you will be responsible for leading and overseeing a team of customer success managers who are focused on delivering exceptional service and value to our enterprise-level customers. Your primary goal will be to ensure customer retention and expansion in addition to elevating customer satisfaction and overall experience within our enterprise customer base. What You Will Be Doing
Lead and manage a team of customer success managers, providing guidance, coaching, and support.
Set clear goals and objectives for the team and individuals, aligning them with organizational strategies and customer success metrics.
Foster a collaborative and positive team culture, promoting knowledge sharing and continuous learning.
Develop strong relationships with key stakeholders in enterprise customer accounts.
Understand customer business objectives, outcomes, and challenges, and proactively identify value-driving opportunities.
Create and execute tailored customer success plans in collaboration with the team.
Define and implement the customer success strategy for enterprise customers, aligned with the company's vision.
Collaborate with cross-functional teams to ensure seamless customer experiences and successful outcomes.
Monitor and analyze customer success metrics, providing insights for improvement.
Track team performance against key metrics, taking proactive measures to address gaps.
Implement customer success processes, best practices, and tools to optimize team efficiency.
Conduct regular one-on-one meetings, team meetings, and performance evaluations to support professional development.
Skills & Qualifications
3+ years of experience leading a customer success team, preferably within a SaaS company.
1+ years of experience leading an Enterprise CSM team.
Strong leadership and people management skills, with a track record of successfully leading and developing high-performing teams.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers and internal stakeholders.
Strategic mindset with the ability to think analytically and translate customer insights into actionable strategies.
Results-oriented and customer-focused, with a commitment to delivering exceptional service and driving customer success.
Knowledge of customer success metrics and methodologies, and experience in implementing and measuring customer success initiatives.
Our Company values we hope you showcase
Get Things Done
Learn Fast, Go Fast
Above and Beyond
Be Optimistic
Team is Family
Be Direct
What Kenect offers!
Health, Dental, Vision, Life & Disability Insurance
Your birthday is a paid day off
Onsite gym
Breakroom full of snacks and drinks
Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Legal Disclaimer Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
Vacancy caducado!