Customer Support Coordinator Job Level: Entry-Level Location: Orem, UT Shift: Full-time or Part-time (25-40 hours) Compensation: $14-16/hour Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, an HSA Savings Account and more Why Blue Raven Solar? Blue Raven Solar has been named a top-20 workplace in America according to Glassdoor (https://www.glassdoor.com/Overview/Working-at-Blue-Raven-Solar-EIIE1090285.11,27.htm)! Founded in 2014, Blue Raven quickly expanded to become a national top-selling solar brand. We have been recognized repeatedly for our rapid growth, executive leadership, and company culture by Inc. 5000 (https://blueravensolar.com/?press=for-the-3rd-consecutive-year-blue-raven-solar-appears-on-the-inc-5000), BusinessQ Magazine (https://blueravensolar.com/?press=blue-raven-solar-ranked-on-the-utah-valley-businessq-uv50-list-of-fastest-growing-companies-for-a-fifth-year), Comparably (https://www.comparably.com/companies/blue-raven-solar), and many more. Blue Raven is a values-driven organization. Every day, we strive to develop a high-trust culture, be efficient, and continuously improve. If that sounds like something you want to be a part of, apply today! Position Summary: Customer Support Coordinators work directly with the customer, corporate team, and sales team. They play a crucial role in the operation of the company from beginning to end of the solar process. Effective and efficient communication is crucial to the success of this role. They take inbound calls, as well as working on solutions off the phone in the form of problem solving and queue work. Individuals applying for this role need strong focus and organizational skills. It's important for this role to ensure a great experience for all. Essential Duties:
Spend 75% of the day communicating through phone, email, and text with sales representatives and customers
Develop a working knowledge of Blue Raven Solar's process and the solar industry to effectively communicate and educate customers
Multitask in a high-volume work environment without sacrificing quality
This includes completing all work with 95% accuracy and meeting all written and verbal communication quality expectations with a 90% rating weekly within 3 months
Keep commitments to customers and sales reps
Minimum Qualifications:
Strong communication skills
Customer Service experience
Ability to take initiative
Critical thinking skills
While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.