Job Description:Communications Specialists receive, process, and transmit communications utilizing radios, telephone, and computer aided dispatch software (CAD) in accordance with regulations guided by the Federal Aviation Administration (FAA) and Commission on Accreditation of Medial Transport Systems (CAMTS), Communication Specialists (CS) maintain records and communications center-related documentation of air and ground patient transport requests, in addition serves as a liaison between hospitals, public safety, and EMS agencies facilitating patient transport to definitive care.Job Essentials
Receives incoming patient transport requests in a hospital or pre-hospital setting
Coordinates the closest, safest, and most appropriate asset for transport, while following all appropriate guidelines and protocols.
Relays navigational information to transport teams
Monitors, records, and tracks air and ground assets
Utilizes flight-following systems, communication equipment, weather reporting systems, and all additional equipment necessary to complete program operations.
Responsible for monitoring helipads
Obtains necessary patient information, as well as medical information required for transport then disseminates following HIPPA guidelines.
Adequately notifies all necessary entities of an asset’s estimated time in route, or estimated time of arrival, for all missions and transports and will arrange for all required services at these destinations.
Keeps leaders updated on any program and transport issues upholding safety standards
Participates in companywide safety and quality assurance practices
Facilitates positive relationships with referring and receiving facilities to ensure a safe, coordinated, and expeditious response for emergency services.
Must possess excellent customer service skills and can function calmly under pressure.
Demonstrates a clear understanding of policies and protocols
Ensures accuracy and completion of transport documentation
In the event of emergency is proficient in Classic Air’s Emergency Response Plan
Actively participates in shift briefings and supporting documentation
Participates in continuing education and required recertification
Minimum Qualifications
40 wpm typing speed
Working knowledge of Microsoft Office Suite including word, excel, outlook
Ability to perform complex tasks, prioritize multiple requests, and work under pressure to manage patient transport requirements in a fast-paced environment
Ability to pass a pre-hire skills test
Willingness to work in a 24/7 environment to including weekends and holidays
Ability to pass the International Association of Medical Transport Communications Specialist certification within 18 months of hire
Preferred Qualifications
High school diploma or equivalent
Prior dispatch experience with 911 (public safety), air medical, or EMS agency
Experience working in a clinical setting (MA, CNA, Technician, EMT or Paramedic)
Aviation Experience dispatcher or pilot – private or commercial
Hospital Transfer Center Experience
Physical Requirements:
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
Anticipated job posting close date:05/14/2024Location:Classic AviationWork City:North Salt LakeWork State:UtahScheduled Weekly Hours:42The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$20.99 - $31.94We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utmsource=Workday&utmmedium=Redirect&utmcampaign=CareerHomeworkday) .Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [email protected] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.All positions subject to close without notice.Thanks for your interest in continuing your career with our team!