Position SummaryThe Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes.This is a fully remote position. Employees must be located in Idaho, Nevada, or Utah (applicants outside of Iowa will not be considered). The starting wage is $16.00/hour ($17.00/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.Position Responsibilities may include, but not limited to
Handle incoming Care Managers and client calls regarding account statuses inquiries
Troubleshoot and deescalate callers as needed for account issue resolution
Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients
Utilization of portal system to create new clients and update existing clients within database system
Coordinate with internal business partners including but not limited to Intake, Revenue Cycle, Logistics, and Customer Care
Document all conversations within client information database
Required Skills and Experience
High school diploma or equivalent
Ability to problem solve issues in a timely manner utilizing various resources as needed
Strong organizational, time management, and attention to detail for quality purposes
Excellent communication skills for both verbal and written communications
Ability to adapt to change frequently based on new policies, processes, and procedures
Professionalism, self-motivation, reliability, integrity, initiative, and a positive team attitude
Sincerity and passion for helping people
Above average computer skills: Microsoft Office, Excel, ability to learn company client database
Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
Must have a quiet workspace that is free from distraction
Preferred Skills and Experience
Some college experience
Previous experience working with HIPAA policies and procedures
1+ years' previous data entry experience
2+ years' previous Customer Service Call Center experience
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company OverviewMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.EEOMom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.