Case Manager

Requisition: 2024-151028 CASE MANAGER Job Locations US-WV-LOGAN ID 2024-151028 Line of Business StepStone Family & Youth Services Position Type Full-Time Pay Min USD $17.50/Hr. Pay Max USD $17.50/Hr. Our Company StepStone Family & Youth Services Overview Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today! Responsibilities Receives/responds to incoming calls from referral sources/potential clients and exchanges information to identify the clients' needs and consults with Director of Clinical Management to determine the Company's ability to meet them. Completes all viable referrals by setting up and carrying out pre-screening assessments, completion of pre-screening reports, and preparation of case proposals and other related pre-admission paperwork (i.e., obtains authorization for payment, coordinates availability of an appropriate treatment team). Oversees, directs and supervises field staff assigned in assisting with pre-screening process. Accesses national/state/company account information, including the account names and terms of contracts or other past payer agreements, as appropriate. Consults with third party representatives regarding client benefit coverage, client financial responsibility, company service authorization and specific reimbursement procedures. Presents company's services, interprets potential reimbursement options and negotiates reimbursement levels with third party payer. Contacts referral sources to advise them of case acceptance and provides information on the clinical team responsible for client's case. Develops/maintains a working knowledge of all services/resources provided by the Company and services available within the community. Assists in identifying alternative community service sources when company solutions are not appropriate or available. Maintains relationships with standard referral sources and payer case managers. Contacts identified referral sources and seeks referrals as appropriate. Records outcome of calls and keeps the SAR informed. Monitors/tracks referral sources' satisfaction levels, tracks/reports on conversion ratios and provides summary reports to management at requested intervals. Implements/maintains, with the up line management, operational processes to ensure compliance with Company policies, requirements and regulatory mandates. Adheres to and participates in Company's mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs. Participates in quarterly growth planning meetings/activities including discussions around staffing and recruitment needs. Participates in special projects and performs other duties as assigned. Qualifications Bachelor's degree in a human services field or nursing field. Valid driver's license. Must have two years of experience with case management or related discipline Must be able to communicate both verbally and in writing. About our Line of Business StepStone Family and Youth Services provides the full spectrum of support to children in need of alternative, safer and more positive living environments with residential and family services. StepStone connects For full info follow application link. Res-Care, Inc., dba BrightSpring Health Services (ResCare), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.