Customer Billing & Orders Lead

The Customer Billing & Orders Lead plays a vital role in ensuring accurate and efficient processing of customer orders and invoices while maintaining alignment with accounting best practices. This role is responsible for customer invoicing, accounts receivable reconciliation, and order accuracy audits to facilitate timely collections and financial reporting. The coordinator will collaborate cross-functionally with Logistics, Transportation, Fulfillment, Inventory, Forecasting, Customer Service, Sales, and Finance teams to ensure smooth order fulfillment and cash application processes.Oversee and guide the customer invoicing process via EDI, to ensure the accuracy and timely transmission of financial data across the team.Supervise daily order management workflows, setting priorities and allocating resources to meet customer deadlines.Review and continuously improve the team's audit and analysis of order data to proactively identify and resolve errors before invoicing.Lead out on the reconciliation of customer portals with A/R aging reports; ensure proper validation of payments, deductions, and outstanding balances.Monitor and report on outstanding A/R balances to support collections’ efforts.Serve as the escalation point for invoicing disputes; lead root cause analysis and champion cross-functional initiatives to streamline and improve invoicing processes.Assist in overseeing customer sample and eCommerce order processing support, ensuring timely execution and alignment with service standards.Train, mentor, and support team members to ensure high performance and adherence to best practices in billing and order management.