The Knowledge Management Consultant is responsible for managing Client Care content for within Microsoft Dynamics support articles and function as the knowledge management expert for client experience improvements. This role involves editing and publishing new and updated content and documentation to team members and will require a strong partnership with the Service Experience team members, Product Support Engineers, Training, and other key stakeholders. Additionally, this role involves ongoing oversight of knowledge governance.This role performs a range of knowledge management tasks that support the overall Client Care knowledge strategy, including but not limited to the following responsibilities:Collaborate closely with line of business leadership to understand gap analysis for current knowledgeOversee business-critical documentation, ensuring alignment with content standards inclusive of style guides and templates, for consistency and quality across knowledgePartner with line of business leadership to understand and analyze impact of product changes and feature launches on business processes and related knowledge   Execute the implementation of long-term knowledge management strategies in partnership with the Director of Knowledge ManagementCollaborate with line of business leadership to make changes to documentation and processes, as requiredManage multiple projects and priorities effectively, ensuring timely delivery of high-quality documentationTrain new and existing users of the knowledge base to train for user roles and provide day-to-day user supportAssess and implement AI solutions for content development and managementChampion continuous improvement by measuring the impact of documentation efforts through various metrics and analyticsPartner with a Service Experience/GTM liaison to understand product changes and feature launches sufficiently to assess the potential impact to Client Care and direct related process and documentation changesProvide ongoing communication to team members across Client Care for process and documentation changesThis is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.