Connection Associate

As a full time CS Connection Associate, you’ll work closely with customers across several brands through email and chat. You will contribute to strengthening customer relationships by offering unique perspectives and supportive interactions. Above all else, you’ll be accountable for providing accurate and timely information to customers in a kind, professional manner.Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include:Interact with customers across multiple communication channelsAnalyze and improve connection performanceRecommend practice and policy improvements