Member Service Specialist I
Job LocationsUS-RemoteOverviewWe areCONNECTING HEALTH AND WEALTH.Come be part of remarkable.How you can make a difference
While working from the confines of your home, this position will be responsible for crafting and maintaining positive customer relationships and responding to customer inquiries regarding all spending account products. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers. Click here to learn more.
This is a REMOTE position
Candidates must reside in the following states to be considered: AR, FL, GA, IA, ID, IN, KS, KY, MO, MS, NE, OH, OK, SD, TN, TX, UT, WY
This opening is for our July 8th training class
What you'll be doing
Research and respond to telephone and written inquiries from our customers to ensure timely resolution of issues
Consistently provide accurate information to customer inquiries in accordance with HQY inquiry accuracy standards by prioritizing and utilizing appropriate tools, resources, internal communications, and training materials
Educate customers on HealthEquity products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures
Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources
Establish rapport by offering information and services beyond the customer's initial inquiry
Assist and educate All Health Guides (Health Plan Partners) through complex spending account issues
What you will need to be successful
High school diploma or equivalency
Must be 18 years of age or older
One to two years Customer service experience is a plus
Proven PC navigation and data entry skills
Strong oral and written communication skills
Strong problem solving and decisions making skills
Strong interpersonal skills
Proven skills as an insightful and compassionate communicator
Demonstrated ability to establish and maintain positive interpersonal relationships
Someone who is adaptable and who embraces change and ambiguity
This is a remote position.
Applications for the July 8th, 2024 training class must be submitted by 5pm MDT on June 7th. Additional postings may follow for later training classes as needed.
#LI-Remote #LI-SM1
This is a remote position.Salary Range$17.00 / hourBenefits and PerksThe compensation range describes the typical minimum or maximum base pay range for this position. The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:
Medical, dental, and vision
HSA contribution and match
Dependent care FSA match
Full-time team members receive a minimum of 18 days of annual PTO and 13 paid holidays per year
Adventure accounts
Paid parental leave
401(k) match
Personal and healthcare financial literacy programs
Ongoing educationand tuition assistance
Gym and fitness reimbursement
Wellness program incentivesCome be your authentic selfWhy work for HealthEquity
HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that
allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn For full info follow application link.