Associate Resolutions Specialist, Virtual Card

We are looking for a Payment Exceptions and Resolutions Analyst for Bill’s Virtual Card Customer Experience Operations team. This dynamic contributor will regularly interact with customers and vendors to resolve their Virtual Card payment issues.  Will be a Subject Matter Expert that is accountable to resolve issues in a timely and satisfactory manner while creating positive outcomes for the business, our customers, and our vendors.Possesses excellent organizational and time management skills – must possess ability to prioritize and balance multiple tasks simultaneouslyHas proven ability to learn and adapt to new processes and proceduresExperience reviewing, analyzing and resolving medium to highly complex payment processing issues.Experience partnering with multiple internal teams(such as Collections, Disputes, Virtual Card Delivery, Product, and Engineering) to continually improve processes and proceduresExceptional customer service and communication skills.The ability to cater communication to the appropriate level/channel: team members, cross-functional teams, customers, vendors, and bank partnersExcellent organizational and time management skills - the candidate must have the ability to prioritize and balance multiple tasks simultaneouslyExperience with Google Suite.Competencies (Attributes needed to be successful in this role):Attention to detailsValuesLearning Abilities/Tech SavvyCommunicationTeam player