Vacancy caducado!
- 5+ years of support-related experience.
- 5+ years of IP/Networking, routing protocols, or relevant experience.
- 5+ years of experience working in at least THREE of the following SP-focused technologies: Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS), IPv4, IPv6, Multicast, MPLS, Quality of Service, L2VPN, L3VPN, Spanning Tree, DHCP, VLAN and VTP, EtherChannel, VSS, SPAN / RSPAN, DOCSIS.
- Strong communication skills, both oral and written.
- BS in a technical field (CS/EE preferred) or equivalent; 4 years of relevant experience [MH1].
- Experience or Certifications in one or more of the following is preferred: CCNP or higher, preferably CCIE in Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching [MH2], or SP.
- Troubleshooting experience using Finisar, Wireshark, or other protocol analyzers.
- Programming skills (Python, Ruby, C, C, Linux, and Shell Scripting).
- Routing Protocols, IPv4, IPv6, MPLS, Multicast, Quality of Service, L2VPN, L3VPN, Switching, IOS-XR, IOS-XE, ASR1K, CBR8.
- Service Provider experience and service support experience are a plus.
- Data Center, SP-Cable, SP-Video, CCAP, and CMTS experience are plus.
- Provides second/third level technical support worldwide via phone, email, web, and remote access for IOS-XE and IOS-XR products such as NCS55xx, NCS520, CBR8, NCS5xx, ASR1K, ASR9xxx, ASR9xx.
- Working knowledge of the Networking industry, products, and protocols.
- Crisis management skills and ability to handle critical customer issues/problems.
- Customer Experience Engineers drive projects with the Business Unit and will be part of several engineering and Technical Content Delivery activities.
- Works on problems of moderate to the broad scope and medium to high complexity where analysis of situations or data requires a review of identifiable factors.
Vacancy caducado!