DescriptionIntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Provider Solution Specialist - with HCA Houston Healthcare supporting Pearland and Texas Orthopedic hospitals, you can be a part of an organization that is devoted to giving back!BenefitsHCA Houston Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)Note: Eligibility for benefits may vary by location.Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Houston Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Provider Solution Specialist -Houston to help us reach our goals. Unlock your potential!Job Summary and QualificationsThe Provider Solutions Specialist is an integral role for HCA IT&S. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for providers in the healthcare setting.The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others.Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies.Duties also include ensuring providers (and personnel) have training and instruction on how to access and effectively utilize healthcare technologies and responding to, triaging, and delivering seamless coordination for provider support needs.The Provider Solutions Specialist will maintain collaborative relationships and engage across business units to enhance the provider experience with technologies and communicate key provider technology enablers. This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and common clinical workflows.SUPPORT:
Implementation/Change Management:
a) Assists in implementation and support of systems and technologies deployed to physicians and physician offices.b) Active participation in projects that affect physiciansc) Installs and supports IT&S software per HCA and Division IT&S standards and guidelines, focusing on products HCA provides to support the physician community.d) Recommends process changes that improve the implementation, maintenance, and support of provider facing equipment and technologies.e) Assists in testing physician-related systems for facility-specific requirements.f) Works to develop and deploy best practices for physician support.
Support Requests:
a) Proactively rounds in the facility and physician practices to ensure physician support needs are identified and addressedb) Provides physician technology support to facility-based and referring physicians.c) Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk. Reviews problem tracking databases.d) Documents interactions with physician and physician teams to confirm needs are met and report issues to other teamse) Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical group or vendor to resolve the problem and coordinates as needed.f) Monitors and communicates trends and issues that may affect administration/physician relationships. g) Provides timely response and resolution to provider issues identified and reported in GrowthLink, as applicable.h) Provides on-call support as needed.i) Serves as a subject-matter expert for provider support to the Service Desk Community.
Access: HCA-IT&S, Inc.
a) Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.b) Assures providers and staff have access to appropriate patient data.c) Promotes system security and patient confidentiality and helps ensure compliance.d) As directed, conducts or assists with access reviews and audits.e) Tracks, monitors, and enhances provider utilization of HCA technologies, by offering at the elbow support and one-on-one training.
Partnerships:
a) Contributes to division and facility strategic planning with regard physician product lines.b) Acts as an advocate for physicians and physician office staff needs.c) Provides an overview of provider-facing technology solutions to Provider Relations team.d) Serves in liaison role for all new provider-related applications.e) Works with Provider Relations and Medical Staff Teams to ensure the accuracy or physician data and physician group listings in HCA systems.TRAINING:
Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
Develop, maintain and customize educational material for new HCA IT&S solutions and application enhancements to reflect facility or physician-specific needs.
Prepare and deliver presentations, demonstrations, train-the-trainer, and special training courses as needed.
Ability to train in a multitude of settings and leverage existing technology to meet the needs of the audience or customer base.
Ability to execute testing procedure training plans, conduct pilot trainings, and provide feedback to project lead to better serve our HCA business partners.
Ability to learn application functionality in order to effectively train others in how to install and manage the application on their own device.
CUSTOMER SERVICE:
Partners with facility and division colleagues to enable a successful physician experience and foster improved customer service interactions
Effectively communicates with customers, maintaining positive body language with confidence and patience.
Follows up, post issue resolution, to complete customer service cycle
Seeks feedback through customer interaction to identify areas of improvement
Makes realistic commitments to customers and keeps promises
KNOWLEDGE, SKILLS, AND ABILITIES:
Organizational
a) Organize/prioritize tasks and maintain attention to detailb) Willingness to update job skills in a changing environmentc) Flexibility to manage unanticipated changesd) Adaptable to changing environment of the healthcare industry to physician support
Leadership
a) Possess well-developed leadership skillsb) Professional attitude and appearancec) Self-motivated and goal oriented
Communication
a) Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and writingb) Proven customer-facing teaching abilities
Customer Service
a) Experience in providing high-level serviceb) Customer service orientation and/or training
Relationship Building
a) Demonstrated ability to establish and build strong relationships among facility leadership, physicians, and end-users HCA-IT&S, Inc.b) Ability to work well with other employees
Problem Solving
a) Handle multiple duties simultaneously and exhibit initiativeb) Broad understanding of workflow and how systems are used in physician practices
Clinical/Technical
a) Prior experience supporting clinical applications with physiciansb) Expertise in using clinical information systemsc) Demonstrated advanced computer skills
Healthcare Inspiration
a) Knows technology improves the patient experienceb) Believes clinicians care for people better when armed with the right technologyc) Provides tools caregivers need to do their best workd) Sees that technology applied to healthcare is meaningful it mattersEducation & Experience:
College graduate or advanced course studies or related experience
Three years previous experience in healthcare related field preferred.
Occasional/ Intermittent Travel Required
ITG (https://hcahealthcare.com/) transforms healthcare and givespeople healthier tomorrows . We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to move healthcare forward . We do this byseeking, embracing, developing, and delivering technology for patient care.HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses."There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderBe a part of an organization that invests in you! We are reviewing applications for our Provider Solution Specialist -Houston opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.