Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks. Essential Functions include:
Receipt of parts requests from Malin employees or external customers from a variety of ways –
Web-based through our Zendesk system and Parts Que
Phone call and/or email
Review requests to ensure accuracy and completion of information needed to process request
Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
Provide Malin employees or customers with pricing information and availability
Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
Source both Raymond parts and other makes of equipment via –
Raymond parts online catalogue
Other catalogues of parts for other makes of equipment
Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
Status work orders appropriately
Add detailed notes
Ensure appropriate packing/shipping methods
Required Knowledge, Skills and Abilities:
People Support – approachable with a reputation of providing stellar support for other departments and customers
Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams
Malin is an Equal Opportunity Employer M/F/Veteran/Disability/Sexual Orientation/Gender Identity