Job Summary:The Role:Financial / Cash Handling
Ensure compliance of cash handling policies and procedures
Balancing and reconciling daily/nightly ticket sales
Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
Assisting Manager & Supervisor with internal Ticket Orders and Reports
Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.
Customer Service
Prompt, courteous and knowledgeable customer service both in person and over the phone
Facilitate night of show Will Call & Guest List Operations
Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
Work with Guest Services/Operations on any ADA requirements
Providing knowledge of upcoming events & upgrades available
Knowledgeable on the events culture and genre
Providing positive energy