Vacancy caducado!
- Great server hardware knowledge with deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine root cause.
- Assist in conducting failure analysis on field issues until root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Veritas is maintaining customer SLA.
- Utilize Linux and Windows Command Line to troubleshoot hardware.
- 3+ years of experience
- CompTIA A+ or equivalent experience
- CompTIA Server+ or equivalent experience
- CCENT or equivalent experience
- 5+ years’ experience
- Associate degree in computer science, computer engineering, Information technology or equivalent experience
- CCNA certification
- MCP/MSCE certification
- Scripting experience
- Powershell
- Python
- Bash
Vacancy caducado!