What will you do:
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.What are your responsibilities:Responsibilities for inbound or outbound call segment applies based on individual assignment.Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing trainingEntering & processing ordersProcessing cancel/change requestsRequesting reprints/creditsEnsuring security and privacy of customer's informationProviding education and support regarding products and servicesProbing to identify needsActs/offers appropriate products, services, and solutions to meet customer needsUtilizes available resources appropriately to accurately enter data and service the customersEnsures appropriate follow-through steps are completed for each callMaintains complete and accurate records of all call activity as requiredMakes outbound calls to achieve the goals of assigned call segmentProvides a basic level of customer support, but escalates more advanced problems to their SupervisorMaintains a professional appearance and a quality work environment that adheres to all safety and security policiesLimited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretionWorks within a team environment supporting both team objectives and overall Center objectivesMonitoring of individual performance tracking data and provides input for Individual Development Plans Do you have these skills or experience?HS Diploma/GED requiredBilingual - Fluent in English & SpanishMinimum 0-2 yearsPrevious customer service, banking or retail experience helpfulMultitask abilityDetail orientedGood communication and interpersonal skillsBasic computer skillsAbility to learn required information and ongoing training