At Galan Law Firm, we are passionate about delivering high-quality legal services with compassion, strategy, and dedication. We focus on immigration law and personal injury, and are proud to serve our clients with integrity and results. As we grow, we are looking for a driven Intake/Sales Lead to oversee our front-end client engagement efforts.
Position Summary:
The Intake/Sales Lead will lead and manage the intake and sales team, ensuring every client’s first interaction is professional, informative, and handled with care. This role is critical to maintaining high conversion rates, delivering excellent customer service, and supporting overall firm growth.
Key Responsibilities:
Supervise, train, and mentor intake and sales staff.
Monitor performance metrics and implement strategies to improve conversion rates.
Review call logs, sales notes, and client files for quality assurance.
Ensure all leads and inquiries are followed up in a timely and effective manner.
Work closely with marketing and legal teams to align messaging and client expectations.
Handle escalated client concerns or complex intake scenarios.
Maintain scripts, sales materials, and training guides up-to-date.
Report regularly on KPIs, team performance, and client trends.
Requirements:
Minimum 2 years of experience in legal intake, sales, or customer service (supervisory role preferred).
Strong leadership, coaching, and communication skills.
Proven ability to manage performance and motivate a team.
Knowledge of CRM or legal case management software
Bilingual in English and Spanish Required
High level of professionalism, empathy, and problem-solving skills.
Why Join Us?
Competitive salary and bonus opportunities
Professional development and leadership growth
Supportive and mission-driven team environment
Medical, Dental, Vision, PTO, paid holidays
Job Type: Full-time
Pay: From $39,470.00 per year
Schedule:
Day shift
Monday to Friday
Weekends as needed
Work Location: In person