Dixie Flag and Banner Company is a family-owned and operated business that has been proudly producing and installing flags, banners, flagpoles, signage & decor for 65 years. We are looking for a punctual and dependable individual to work in our custom department as an inside sales associate selling high-quality custom flags and banners. We are committed to building an inclusive and diverse community where employees feel a sense of purpose and belonging, and are valued for their contributions. Learn and grow! It is our mission to provide opportunity to our employees and their families. Dixie Flag has been recognized as a Legacy Business by the City of San Antonio Office of Historic Preservation for contributing to the history, culture, and authentic identity of San Antonio.
Job Description
To promote company’s products and services through excellent customer service. To work closely with customers to determine their needs, answer their questions, and recommend the right solutions.
Job Duties and Responsibilities
Manage orders start to finish, from the development of the original design concept to ensuring the customer is happy with the final product they receive
Ensure high levels of customer satisfaction through excellent sales service
Assess customer needs and provide assistance and information on products and services
Actively seek out customers and opportunities
Remain knowledgeable on products and services
Meet and/or exceed individual and team sales goals
Coordinate with other team members and departments to optimize the sales effort and ensure customer satisfaction
Expedite the resolution of customer problems and complaints to maximize satisfaction
Establish, develop, and maintain strong and productive business and customer relationships
Answer phone, email, and walk-in customer inquiries
Reach out to customer leads through cold calling
Continuously improve through feedback
Qualifications and Experience
General knowledge of sales principles and customer service practices
Computer competent with moderate understanding of MS Word, MS Excel, MS Outlook, emailing, electronic file
management
1-2 years of customer service or sales experience
High school diploma or equivalent required
Key Skills and Competencies
Highly self-motivated
Wiliness to learn, grow, and excel
Ability to work independently and as an important member of a team
Ability to interact professionally with customers and coworkers
Ability to perform under pressure and address complaints in a positive and timely manner
Solid communication and interpersonal skills
Problem analysis and problem solving skills
Good organizational and time management skills
Benefits
Medical, vision, dental, disability, and life insurance
Six paid holidays and two weeks paid vacation
Educational, networking, and professional development opportunities
Comfortable work environment with a casual dress code
Opportunity for advancement
Details and Compensation
Full-time position with regular office hours (Monday-Friday 8:30am to 5:30pm) with opportunity for Saturday overtime hours
Starting at $15+ hourly wage based on qualifications and experience.
To apply: Email resume to or apply in person at Dixie Flag & Banner Company,
1930 N. Interstate 35, San Antonio, TX 78208.