Job Title: Customer Service Representative
Location: San Antonio 78229
Job Type: Full-time
Department: Customer Support
About the Role:
We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information and documenting interactions.
- Identify and escalate priority issues to the appropriate team when necessary.
- Provide accurate, valid, and complete information using the right methods and tools.
- Follow communication procedures, guidelines, and policies.
- Strive to achieve individual and team customer satisfaction goals.
Requirements:
No experience required.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
A positive attitude and a genuine desire to help others.
What We Offer:
- Performance based incentives.
- Opportunities for career advancement and professional development.