Job Details

ID #54250005
Estado Texas
Ciudad San antonio
Full-time
Salario USD TBD TBD
Fuente Texas
Showed 2025-07-30
Fecha 2025-07-30
Fecha tope 2025-09-28
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Dispatcher / Customer Service

Texas, San antonio, 78201 San antonio USA
Aplica ya

Dispatcher/Customer Service

Experience Required

Hiring Immediately

The Dispatcher will work closely with the Service Manager/Operations Manager to schedule service calls and support the technicians in the field. This individual will schedule and monitor the work of our technicians on jobs daily. A personable demeanor is important for building and maintaining excellent relationships with our technicians and customers. The schedule is a constant work in progress as service calls and emergencies are always coming in, so this individual must have the flexibility and agility to adapt to our customers rapidly changing needs.

Role and Responsibilities

Schedule technicians to complete service calls taking into consideration location, technician s capabilities, and urgency of work orders.

Adjust the schedule throughout the day to accommodate emergencies and incoming service calls.

Communicate closely with technicians as work is being performed to ensure high quality of work and clear scope.

Customer service skills are important including taking service calls and contacting customers throughout the day for scheduling and updates on work to be performed.

Respond promptly to customer inquiries via phone and email

Other job duties may be included but not limited to filing, invoice entry, proposal/estimate write ups, permit responsibilities, answer multi line phone system, coordinating on call scheduling, etc.

Skills and Traits

Ability to multitask and prioritize

Good communication skills both verbal and written are a must

Knowledge of QuickBooks software and multi-line phone system

Strong problem solving abilities with a focus on customer satisfaction

Must be dependable and able to be on time and work a full work week

Be able to thrive in a constantly changing environment

Work week is Monday through Friday from 8am – 5pm with a

1 hour lunch

Competitive pay based on experience

Benefits to include, medical, dental, vision, short / long term disability, life insurance, paid time off, 401k

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