L.K. Jordan & Associates is seeking a Client Support Specialist to join a dynamic Client Service Department. Duties are delivering superior support to clients through inbound and outbound phone calls. Your role will be pivotal in ensuring our clients have a seamless and satisfying experience with products and services. The schedule is Monday - Friday and applicants must be available to work between the hours of 7:00 am to 8:00 pm. Compensation starts at $18.50 hourly.
Responsibilities:
- Provide high-quality, professional, and courteous support to clients via inbound and outbound phone calls.
- Foster strong client relationships by understanding their business needs and ensuring our service and product platforms- meet their requirements.
- Diagnose and efficiently resolve client issues, minimizing downtime and disruption to their operations.
- Develop an in-depth understanding of products and services to effectively assist clients, provide guidance, and troubleshoot issues.
- Maintain accurate records of client interactions using the Salesforce CRM system.
- Educate clients on product features, best practices, and available resources to empower them to use our products effectively.
- Gather client feedback and advocate for necessary improvements or enhancements to meet client needs.
- Adhere to assigned training and certification timelines to meet expected standards and requirements.
- Maintain punctual, regular, and predictable attendance, and work collaboratively in a team environment.
Required Qualifications:
- High School Diploma or GED required.
- 2-3 years of related experience and/or training preferred, with experience in a contact center environment being advantageous.
- Must successfully pass a background check and drug screening.
- Must be able to type 40 WPM.
Preferred Qualifications:
- Strong problem-solving skills and attention to detail.
- Excellent communication and collaboration skills.
To apply, please submit a current resume to this job posting.
LK Jordan & Associates is an equal-opportunity employer.