L.K. Jordan & Associates is seeking a Client Support Specialist to join a dynamic Client Service Department. Duties are delivering superior support to clients through inbound and outbound phone calls. Your role will be pivotal in ensuring our clients have a seamless and satisfying experience with products and services. The schedule is Monday - Friday. Must be available to work between the hours of 7:00 am to 8:00 pm. Compensation starts at $18.50 hourly.
Responsibilities:
Provide high-quality, professional, and courteous support to clients via inbound and outbound phone calls.
Foster strong client relationships by understanding their business needs and ensuring our service and product platforms meet their requirements.
Diagnose and efficiently resolve client issues, minimizing downtime and disruption to their operations.
Develop an in-depth understanding of company products and services to effectively assist clients, provide guidance, and troubleshoot issues.
Maintain accurate records of client interactions using the Salesforce CRM system.
Educate clients on product features, best practices, and available resources to empower them to use our products effectively.
Gather client feedback and advocate for necessary improvements or enhancements to meet client needs.
Adhere to assigned training and certification timelines to meet expected standards and requirements.
Maintain punctual, regular, and predictable attendance, and work collaboratively in a team environment.
Required Qualifications:
High School Diploma or GED required.
2-3 years of related experience and/or training preferred, with experience in a contact center environment being advantageous.
Must successfully pass a background check and drug screening.
Preferred Qualifications:
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
To apply, please submit a current resume to this job posting!
LK Jordan & Associates are an equal-opportunity employer.